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Highway Maintenance Quality Assurance Final Report (1997) / Chapter Skim
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7 Conclusions and Recommendations
Pages 121-124

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From page 121...
... An extensive literature search and review and a series of surveys and interviews of highway maintenance agencies were performed to determine We state of the art In quality management. Based on Me results of these efforts, a prototype QA program for highway maintenance was developed.
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From page 122...
... For this reason, it was recommended Mat bow methods be considered precursory tracking methods Mat require the support of a more reliable methodology; one that accurately accounts for the effects of the previously stated performance factors. The main objective of this study was accomplished following Me development of a prototype QA program for highway maintenance.
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From page 123...
... Suggested Research Although the prototype QA program Implementation Manual was designed and prepared as a stand-alone instructional "rude, Me chances for success by an implementing agency could be greatly enhanced through assistance provided by the NCHRP 1~12 contractor. It is therefore recommended Cat a "follow-up" phase of this project be considered that would involve pilot testing of the prototype program in several State and local highway agencies.
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From page 124...
... · "Beta Testing" of a complete prototype system within 3 or 4 highway agencies, with guidance provided by He NCHRP 1~12 in several key areas., such as establishing appropriate features, developing LOS criteria, and performing QC checks on He LOS rating teams. Establishment of "Help Desk" phone lines to help implementing agencies avoid the many pitfalls and problems outlined In Me ImpZernentation Manual.
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Key Terms

  • los rating
  • los ratings
  • implementation manual
  • rating teams
  • maintenance agencies

  • program outputs
  • program implementation
  • potential methods
  • quality management
  • prototype program

  • customer satisfaction
  • maintenance los
  • tracking methods
  • performance factors
  • implementing agency

  • desired los
  • cost data
  • quality programs
  • workload inventory
  • identifying potential

  • recommended cat
  • employee training
  • time methods
  • various highway
  • determine weir

  • customized versions
  • greatly enhanced
  • maintenance features
  • agency ensure
  • accomplished following


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