The Challenge of Providing Future Infrastructure in an Environment of Limited Resources, New Technologies, and Changing Social Paradigms Proceedings of a Colloquium, March 24, 1995 (1995) / Chapter Skim
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Documents Supporting the Presentation by Mr. Albert F. Appleton
Documents Supporting the Presentation by Mr. Albert F. Appleton
Pages 67-90
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From page 68... ...
~ ~ . ~ .~ To meet these challenges, the Department has undertaken a series of major new initiatives including watershed protection, refocusing water policy on water conservation, comprehensive harbor wide planning, city-wide leak detection and water main flushing programs, an unprecedented program of capital construction, and a modernizing of its biding and customer service information systems, while aggressively amassing major cost savings.
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From page 69... ...
In closing, this plan needs to be seen as an on-going effort, a work In progress. The commitment to attaining both premier service and affordable rates through good business planning will remain a constant of DEP's fixture, but the details of the plan itself win cont;inhaDy evolve as they are refined In implementat;ion, for a strategic business plan is only successful as a guide to successful action.
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From page 70... ...
Participants included selected DEP senior management personnel and representatives of key oversight agencies such as the New York City Office of Management and Budget, the New York City Office of Operations, and the Deputy Mayor's Office for Planning. The participation of the oversight agencies enabled DEP managers to ante "rate their News into broader City perspectives.
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From page 71... ...
I~ three basic components are: O The central Anon or purpose of the organization O The needs of the key parties who have a stake in the operations of the · . orga~zanon O The shared values or beliefs of the members of its members DEP's mission is : To be the premier environmental services agency in the nay protechug public health and promoting regional prosperity and well-being by: delivering pure drinking water; providing superior wastewater management; protecting and enhancing the region' land, air, and waters; and earning a reputation for integrity, efficiency, affordability, and service.
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From page 72... ...
requirements into comprehensive basin-wide water quality strategies The largest Angle component of the capital budget is over four billion dollars In the next ten years for harbor-onented water quality facilities. Comprehensive water quality planning emphasizing pollution prevention and natural resource protection could pronde for significantly greater environmental improvement at come significantly below currently planned expenditures.
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From page 73... ...
· Promote waste reduction and pollution prevention activities. Initiatives currently underway include DEP's programs in pollution prev~enlion, green communities, wetlands protection, coordinated environmental enforcement, and small business assistance.
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From page 74... ...
The agency must continually worlc towards'~pronng day-to-day service, to quickly and effectively respond to inquiries and complaints, to process customer bills on a timely basis, and ~ make our processes more customer fiery. Here the main strategy is to: Develop and adequately support modern management information systems for rapid information exchange within DIP and with the public Above an, this means that DEP must meet its June 30, 1994, date for completing the installation of a moment Customer Informal;ion and Billing System, and hire and train the personnel needed to manage the program successfully.
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From page 75... ...
As a result the Cibr has been able to propose a two-year water and sewer rate Freeze and an ongoing inflation-linked rate cap thereafter, currently estimated at 5.5% annually, and a series of other rate relief and customer service enhancements. Reliable revenue management is a key to future strategic business plan success.
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From page 76... ...
Strategic pi: g win enable DEP to successfully meet the challenges that the future win bung. This initial plan is just the first step in an ongoing strategic business planning and implementation process that will guide DEP activities, facilitate communication within DEP and with the oversight agencies, improve employee Ad system performance, and enable DEP to fulfU1 its mission as the premier environmental services agency in the nation, providing Unmatched service to the residents of New York Cibr and its region at an affordable cost.
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From page 77... ...
maintenance problem by 25% by January 199O ·To meet all customer requirements as identified through specific performance surreys, other forms of public input, and an ongoing analysis of agency service delivery ·To create through training programs, performance standards, and management leadership, a DEP culture of customer service To have an organization which encourages its people to meet and surpass DEP gram; who" composition reflects the diversity of the City; and which provides leadership, information, resources, and support services that afford people the opportunity to succeed, prow and advance. ·To establish an ongoing training program for all DEP employees by duly 1994 and to meet the requirements of the program ·To bring the ten DEP facilities rated lowest for working conditions to an ac':cptabte standard by January 1996, and all others by June 1996 ·To increase the recruitment of minority and women employees, particularly in professional titles, by June 30, 1994 ·To increase employee satisfaction and DEP performance by actively obtaining employee input and feedback by 1994, beginning with the implementation and updating of the 1993 Strategic Business Plan lYnancea and Productl~ty To manage DEP resources and programs to carry out DEPs minion and achieve all i" goals while maintaining water and _ sewer rates and other fees which are affordable, predictable, fair, and competitive.
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From page 78... ...
DEP was, and is, threatened by a series of possible new mandated capital expenditures totaling well in excess of $10 billion, an amount that would more than double the current capital budget. The list of possible future mandates ~ udes: fiItenng the Catskill-Delaware watershed; adding new sewage treatment capacity to stave off building moratoriums; Combined Sewer Overflow (CSO)
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From page 79... ...
B Lower the debt service cost of the current capital program: where possible, continue to accelerate capital construction to take advantage of lower recession bids, a strategy that has saved over $300 million in bid paces in the last two and a half years; streamline the administration of capital construction to lower costs to contractors; refinance existing bond debt to lower future debt service cost, a process that in ErY 1993 has produced $10.6 million in debt · service savings; increase the use of pay-as-you-go capital funding to approach utility industry norms; obtain additional Federal and state funding for mandated capital programs, any improve utilization of the State Revolving Fund.
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From page 80... ...
In recent years the department has: eliminated over 300 admimstrative positions; broad-banded many of its major titles; held its management staff to 5% of the agency total; doubled the number of daily meter readings per employee; exceeded the projected performance of its sludge dewatering plants by over 20~o; instituted apprenticeship programs for street laboring forces; reduced the size of catch basin, leak detection and other repair crews by designing specialized equipment to perform many of their tasks; and streamlined the administration of the capital construction program. This effort is continuing with a series of new produchnty programs planned for E'Y 1994.
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From page 81... ...
These programs mclude continuing fiche Department's new investments in watershed protection, water conservation, upgrading customer information and billing systems and preventive maintenance of infias~ucture. Through these initiatives, DEP wait move toward maximizing the productivity of all the resources for which it is responsible.
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From page 82... ...
Id ~ New Water and Sewer Charges PROJECTED .
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From page 83... ...
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From page 84... ...
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From page 86... ...
o v If rid O 0= o a; P
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From page 87... ...
NEW YORK CITY DEPARTMENT OF ENVIRONMENTAL PROTECTION Strategic Business Plan April 1993 David N Dinkins Mayor Albert F
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From page 88... ...
Ficn~r~ 2 TOTAL COLIFORI\A THENE) S 161 SURPASS WATERS Summer (icomeiric Means 1 972 NORTH /IWEaTCHEs ~ E.R A; CCU'JTY , Pre-WPCP Upgrades ~ >~`ngd wit 'act HE'S 'hasty - )
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From page 89... ...
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