TRB’s Transit Cooperative Research Program (TCRP) Report 142: Vehicle Operator Recruitment, Retention, and Performance in ADA Complementary Paratransit Operations provides guidance for understanding the relationships that influence and enhance operator recruitment, retention, and performance in Americans with Disabilities Act (ADA) complementary paratransit services.
Appendixes to TCRP Report 142 were published electronically as TCRP Web-Only Document 50: Survey Instrument, Productivity Charts, and Interview Protocol for Case Studies for TCRP Report 142.
Table of Contents
|Chapter 1 - Background||5-7|
|Chapter 2 - Understanding Vehicle Operator Recruitment and Retention Issues||8-22|
|Chapter 3 - National Survey Results||23-48|
|Chapter 4 - Model of Factors That Affect Vehicle Operator Recruitment, Retention, and Performance||49-58|
|Chapter 5 - The Relationship Between Compensation and Turnover||59-64|
|Chapter 6 - Tenure and Performance||65-73|
|Chapter 7 - The Cost of Turnover||74-80|
|Chapter 8 - Examples of Reported Practices and Tools||81-98|
|Chapter 9 - Benefits and Issues Related to Workforce Integration and Wage Parity||99-107|
|Chapter 10 - Case Studies of Procurement and Contracting Best Practices||108-123|
|Chapter 11 - Future Research Needs||124-125|
|Abbreviations used without definitions in TRB publications||130-130|
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