TRB’s Transit Cooperative Research Program (TCRP) Synthesis 99: Uses of Social Media in Public Transportation explores the use of social media among transit agencies and documents successful practices in the United States and Canada.
For the purposes of the report, social media are defined as a group of web-based applications that encourage users to interact with one another, such as blogs, Facebook, LinkedIn, Twitter, YouTube, Flickr, Foursquare, and MySpace.
An eReader friendly PDF version of TCRP Synthesis 99 is also available.
Table of Contents
|Chapter One - Introduction||4-5|
|Chapter Two - Literature Review: Overview of Social Media||6-12|
|Chapter Three - Survey: How Transit Agencies Use Social Media||13-18|
|Chapter Four - Barriers to Using Social Media||19-27|
|Chapter Five - Case Examples||28-37|
|Chapter Six - Conclusions||38-42|
|Glossary of Terms||43-43|
|Appendix A - Survey Participants||47-47|
|Appendix B - Survey||48-57|
The National Academies Press and the Transportation Research Board have partnered with Copyright Clearance Center to offer a variety of options for reusing our content. You may request permission to:
For most Academic and Educational uses no royalties will be charged although you are required to obtain a license and comply with the license terms and conditions.
For information on how to request permission to translate our work and for any other rights related query please click here.
For questions about using the Copyright.com service, please contact:
Copyright Clearance Center
22 Rosewood Drive
Danvers, MA 01923
Tel (toll free): 855/239-3415 (select option 1)
Loading stats for Uses of Social Media in Public Transportation...