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Information Technology in the Service Society: A Twenty-First Century Lever

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Information Technology in the Service Society

A Twenty-First Century Lever (1994)
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Overview

Contributors

Description

Information technology has been touted as a boon for productivity, but measuring the benefits has been difficult. This volume examines what macroeconomic data do and do not show about the impact of information technology on service-sector productivity. This book assesses the ways in which different service firms have selected and implemented information technology, examining the impact of different management actions and styles on the perceived benefits of information technology in services.

Topics

Suggested Citation

National Research Council. 1994. Information Technology in the Service Society: A Twenty-First Century Lever. Washington, DC: The National Academies Press. https://doi.org/10.17226/2237.

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Publication Info

288 pages | 6 x 9
Paperback
ISBN: 978-0-309-04876-7
DOI: https://doi.org/10.17226/2237
Contents
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