TRB's Airport Cooperative Research Program (ACRP) Synthesis 82: Uses of Social Media to Inform Operational Response and Recovery During an Airport Emergency summarizes airport practices and tools used by airport emergency managers. Using social media for emergency management, airports glean information and intelligence from the stream of posts and messages passing through social media and then apply this information to enhance situational awareness and resource allocation decisions by emergency managers. Such uses raise the stakes for timeliness of data extraction and validation of the results, especially if the information is going to be used for resource allocation and other decision making.
Table of Contents
|CHAPTER ONE Introduction||3-9|
|CHAPTER TWO Study Methodology||10-11|
|CHAPTER THREE Case Examples||12-34|
|CHAPTER FOUR Findings, Conclusions, and Further Research||35-38|
|APPENDIX A Case Example Interview Script||43-46|
|APPENDIX B Social Media Use Policy University of North Dakota||47-49|
|APPENDIX C University of North Dakota Media Relations/Social Media in Policing Lesson Plan||50-51|
|APPENDIX D Story of a Disaster as Told by an Airport's Social Media||52-91|
|APPENDIX E Advice on General Use of Social Media||92-92|
|APPENDIX F Common Steps for Adopting the Use of Social media into Emergency Management||93-95|
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