TRB's Transit Cooperative Research Program (TCRP) Synthesis 135: ADA Paratransit Service Models provides information about current Americans with Disabilities Act (ADA) compliant paratransit service models and the underlying reasons why specific transit agencies have opted to keep or change their service model. ADA paratransit demand continues to grow while resources are dwindling. For that reason, transit agencies nationwide are exploring service models to more effectively meet present and future demand. This synthesis study explains available service delivery models to date, and documents the way various elements of the service and contracts are structured to enhance the likelihood of achieving certain results related to cost efficiency, service quality, or the balance of the two.
Table of Contents
|Chapter 1 - Introduction||12-13|
|Chapter 2 - Literature Review||14-18|
|Chapter 3 - Service Design Archetypes and Contracting Strategies||19-34|
|Chapter 4 - Survey and Service Profiles||35-98|
|Chapter 5 - Survey Analysis Summary||99-134|
|Chapter 6 - Conclusions||135-139|
|Appendix A - Glossary of Paratransit Terms||141-153|
|Appendix B - List of Acronyms and Abbreviations||154-155|
|Appendix C - Survey Questionnaire||156-173|
|Appendix D - Survey Responses by Question||174-248|
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