Strollers, Carts, and Other Large Items on Buses and Trains (2011)

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CONTENTS 1 SUMMARY 5 CHAPTER ONE INTRODUCTION Overview, 5 Methodology, 5 Organization of Report, 6 7 CHAPTER TWO CHARACTERISTICS OF SURVEYED TRANSIT AGENCIES Agency Policies, 11 Agency Operations, 11 16 CHAPTER THREE WHEELCHAIRS Literature Review on Wheelchairs and Wheelchair Accommodation Policies, 16 Survey Results, 18 One Agency’s Experience: TriMet, Portland, Oregon—Revisiting Wheelchair Policies, 21 23 CHAPTER FOUR SEGWAYS, SCOOTERS, AND OTHER MOBILITY DEVICES Literature Review on Segways, Scooters, and Other Mobility Devices and Accommodation Policies, 23 Survey Results, 24 Segways, Scooters, and Other Mobility Aids on Paratransit, 28 One Agency’s Experience: Metro Transit, Madison, Wisconsin—Learning Safe Operation of a Segway from a User, 28 30 CHAPTER FIVE STROLLERS Literature Review on Strollers and Stroller Accommodation Policies, 30 Survey Results, 33 One Agency’s Experience: Tri Delta Transit, Antioch, California—Creating Space on Buses for Strollers, 36 38 CHAPTER SIX BICYCLES Literature Review on Bicycles and Bicycle Accommodation Policies, 38 One Agency’s Experience: King County Metro, Seattle—Three-Position Bike Racks, 41 Survey Results, 42 One Agency’s Experience: BART, San Francisco Bay Area—Innovations for Bicycle Access on Rail, 46 48 CHAPTER SEVEN LUGGAGE, CARTS, PARCELS, AND OTHER LARGE ITEMS Literature Review on Luggage, Carts, and Other Large Items and Accommodation Policies, 48 Survey Results, 50 One Agency’s Experience: RoadRUNNER Transit, Las Cruces, New Mexico—A Different Way to Define Large Items, 53 General Large Items and Transport Aids (Strollers, Bicycles, Luggage, etc.) on Paratransit, 54 Other Large Items, 55 One Agency’s Experience: Marble Valley Regional Transit District, Rutland, Vermont—Accommodating Skis and Snowboards, Suitcases and Pets, 57 58 CHAPTER EIGHT VEHICLE DESIGN Literature Review on Vehicle Design, 58 Survey Results, 60

62 CHAPTER NINE POLICY CONSIDERATIONS Implementation, Enforcement, Public Information, and Public Perceptions, 62 Survey Responses, 62 One Agency’s Experience: OC Transpo, Ottawa, Ontario—Developing, Refining, and Enforcing Policies, and Public Outcry, 69 71 CHAPTER TEN CONCLUSIONS Wheelchairs and Mobility Aids, 71 Strollers, 71 Bicycles, 72 Luggage, 72 Carts, Parcels, and Other Items, 72 74 REFERENCES 77 APPENDIX A SURVEY QUESTIONNAIRE 123 APPENDIX B LIST OF PARTICIPATING AGENCIES 125 APPENDIX C SUMMARY TABLES OF AGENCY POLICIES 133 APPENDIX D SAMPLE POLICIES