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CHAPTER 4 Recommendations Lessons Learned At the completion of the pilot project, the SCDOT discussed the problems which they were aware of at the outset and which were revealed by using TCAPP. The SCDOT also determined whether TCAPP helped resolve these problems. Before initiating the pilot project, the SCDOT and agency partners were aware that communication could be improved during the environmental permitting/NEPA process. The SCDOT hoped the TCAPP Decision Guide would facilitate process improvements, such as enhancing partner agency coordination and shortening project delivery time frames. Applying TCAPP resulted in an increased understanding among the agency partners and the SCDOT regarding their roles and expectations for permitting approvals. The pilot project created an opportunity for dialogue between the SCDOT and partner agencies that not only improved the level of environmental analysis for Hoopstick Creek Bridge Replacement, but allowed for systematic and process improvements, as well. The SCDOT gained an increased understanding of the specific information required for permit applications, a view of how decision makers use the information to address concerns, and how decision makers process a complete application. Agency partners gained a new perspective on the processes and constraints the SCDOT faces when evaluating projects. One of the lasting contributions of TCAPP to the team and agencies is an understanding that communication is key to all projects, all the time. TCAPP revealed a disparity between the SCDOT and partner agency goals in the environmental permitting and NEPA process. The TCAPP Partner Collaboration Assessment results were divergent for shared goals; only half the participants felt they shared goals during the environmental permitting and NEPA process. The SCDOT expressed that its goal was to construct safe transportation while minimizing environmental impacts; the agency partners indicated that their goals were mandated by regulations. The USACE emphasized that its role is to examine permit applications and ensure the project will be constructed in accordance with the regulations. For example, when the SCDOT requests guidance on environmental issues of concern or project alternatives, the agencies cannot provide such guidance. Instead, the agencies can only consider the information presented in a permit application in relation to their regulations. Despite lengthy discussions, the SCDOT and agency partners could not agree on a shared goal. There continues to be mistrust between the SCDOT and partner agencies. TCAPP was helpful in facilitating the conversation but did not provide guidance on how to proceed with a project or a process when partners do not share goals. 38
