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Information Technology in the Service Society: A Twenty-First Century Lever (1994)

Chapter: E List of Executives Interviewed

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Suggested Citation:"E List of Executives Interviewed." National Research Council. 1994. Information Technology in the Service Society: A Twenty-First Century Lever. Washington, DC: The National Academies Press. doi: 10.17226/2237.
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Suggested Citation:"E List of Executives Interviewed." National Research Council. 1994. Information Technology in the Service Society: A Twenty-First Century Lever. Washington, DC: The National Academies Press. doi: 10.17226/2237.
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Page 267
Suggested Citation:"E List of Executives Interviewed." National Research Council. 1994. Information Technology in the Service Society: A Twenty-First Century Lever. Washington, DC: The National Academies Press. doi: 10.17226/2237.
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Page 268
Suggested Citation:"E List of Executives Interviewed." National Research Council. 1994. Information Technology in the Service Society: A Twenty-First Century Lever. Washington, DC: The National Academies Press. doi: 10.17226/2237.
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Page 269
Suggested Citation:"E List of Executives Interviewed." National Research Council. 1994. Information Technology in the Service Society: A Twenty-First Century Lever. Washington, DC: The National Academies Press. doi: 10.17226/2237.
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Page 270

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1 Appendix E List of Executives Interviewed Allen, Dennis Assistant Vice President, Industrial Relations BellSouth Corporation Bacon, Lawrence Senior Vice President, Information Systems Development The Travelers Companies Ballou, Roger H. President, Travel Related Services Group (USA) American Express Company Barker, William G. Chief Financial Officer (Retired) CBS/Fox Company Berardi, Greg Director, Public Relations BankAmerica Corporation Bere, Richard President The Kroger Company Bergonzi, Rino President, Information Systems United Parcel Service of America, Inc. Blaser, Mitch Manager, Management Information Systems Marsh & McLennan Companies, Inc. Brumbaugh, Mary Manager, Management Information Systems Sysco Food Services of Los Angeles, Subsidiary of Sysco Corporation NOTE: Several executives interviewed preferred to remain anonymous and are not listed in this Appendix. 266

APPENDIX E Campbell, Patrick E. Senior Vice President, Technology Planning NationsBank Services, Inc., NationsBank Corporation Caron, J. Raymond President, CIGNA Systems and Senior Vice President, CIGNA Corporation Carter, Marshall N. Chairman and Chief Executive Officer State Street Bank and Trust Company Chylinski, Ed Vice President, Customer Accounting and Management Information Systems NovaCare, Inc. d'Alessio, Jon Staff Vice President and Chief Information Officer (currently Treasurer) McKesson Corporation Dawson, Earl The Chase Manhattan Bank, N.A. Duchaine, Janet Vice President, Direct Marketing Division CIGNA Corporation Elmore, Robert Partner and Worldwide Director of Business Systems Consulting Arthur Andersen & Company Erbrick, Frank Senior Vice President United Parcel Service of America, Inc. Evans, David V. Vice President, Information Systems J.C. Penney, Inc. 267 Ferkenhoff, Robert Vice President, Information Services (Retired) Sears Merchandise Group, Sears Roebuck & Company Ford, James Vice President, East Central Region Kmart Corporation Ford, Lafayette Financial Manager United Airlines, UAL Corporation Fossett, David Manager, Information Systems Ford Motor Company Foster, Tim Vice President, Operations NovaCare, Inc. Garrett, Sharon Vice President of Information Services and Chief Information Officer Walt Disney Company Gerbracht, Theodore Vice President, Technology Planning, Global Information Services Merrill Lynch & Company Glaser, John Vice President, Information Systems Brigham and Women's Hospital Goldman, Craig D. Senior Vice President and Chief Information Officer The Chase Manhattan Bank, N.A. Hancock, John L. Executive Vice President, Product and Technology Support Pacific Bell

268 Hanway, Edward President, CIGNA Worldwide and Vice President, CIGNA Corporation Hayes, Charles Managing Director and Chief Financial Officer Marsh & McLennan Companies Heit, Steven Manager, Information Systems Planning United Parcel Service of America, Inc. Heschel, Michael Group Vice President, Management Information Systems The Kroger Company Heuber, Paul Vice President, West Central Region Kmart Corporation Hoover, Richard National Sales Manager NALCO Chemical Company Kinsolzing, Monique The Chase Manhattan Bank, N.A. Krau, Deborah Vice President, Information Services and Chief Information Officer Lahey Clinic Lee, Dennis Assistant Vice President, Operations Systems Planning BellCore Liebhaber, Richard Executive Vice President and Chief Strategy and Technology Officer MCI Communications Corporation INFORMATION TECHNOLOGY IN THE SERVICE SOCIETY Loewenberg, John Chief Executive Officer, Aetna Information Technology and Senior Vice President, Aetna Life & Casualty Company Looper, James Director of Program Management and Systems Planning, Consumer Segment MCI Telecommunications, MCI Communications Corporation Macmanus, Christopher J. Vice President, Information Services Organization Johns Hopkins Hospital Malmberg, David Vice President, Inventory Management and Systems Services, McKesson Drug Group McKesson Corporation Maskovsky, Jerry Managing Director, Information Services Marsh & McLennan Companies Massey, Calvin Chief Information Officer Scripps Clinic and Research Foundation McLean, Douglas Product Line Manager Apple Computer, Inc. McPherson, John Director, Real Estate Planning Safeway, Inc. Michael, Joseph Vice President, Customer Service and Logistics Avery Dennison Corporation

APPENDIX E Miller, Peter Senior Vice President J P Morgan & Company, Inc. Miller, Randall W. Management Consulting Partner Deloitte & Touche Morency, Bernard Principal Mercer Canada Ollestad, Mel Senior Vice President, Claims, Employee Benefits Division (Retired) CIGNA Corporation Pulliam, Larry Vice President, Operations Sysco Food Services of Los Angeles, Subsidiary of Sysco Corporation Reed, William C. Senior Vice President of Operations and Chief Information Officer Geisinger System Services Ripp, Joseph Senior Vice President and Chief Financial Officer Time, Inc. Rodek, Jeffrey Senior Vice President, The Americas and Caribbean Federal Express Corporation Sawyer, Thomas Manager, Management Information Systems Planning Dayton Hudson Corporation Scholz, Garret Vice President, Finance McKesson Corporation 269 Schutzer, Daniel M. Vice President, Emerging Technologies and R&D Corporate Technology Office, Citibank Sexton, David Senior Vice President, Information Technology State Street Bank and Trust Company Sherwood, Blake Vice Chairman Marsh & McLennan Companies Siegal, Richard Chairman and Chief Executive Officer Sysco Food Services of Los Angeles, Subsidiary of Sysco Corporation Sinkula, W.J. Executive Vice President The Kroger Company Smith, Dennis Vice President, Management Information Systems Bulova Division of Loews Corporation Smith, III, H.S. Vice President, Information Services SuperValu Stores, Inc. Sorgen, Howard Senior Vice President, Global Information Services and Chief Technology Officer Merrill Lynch & Company, Inc. Stein, Martin A. Vice Chairman, Automation and Support Services BankAmerica Corporation Stewart, James G. Executive Vice President and Chief Financial Officer CIGNA Corporation

270 Thompson, Douglas Senior Vice President, Distribution Services, McKesson Distribution Group McKesson Corporation Valenti, John Vice President, Southern Region Kmart Corporation Weston, Joshua S. Chairman and Chief Executive Officer Automatic Data Processing, Inc. (ADP) INFORMATION TECHNOLOGY IN THE SERVICE SOCIETY Williams, Douglas The Chase Manhattan Bank, N.A. Woicke, Peter Managing Director J P Morgan and Company

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Information technology has been touted as a boon for productivity, but measuring the benefits has been difficult. This volume examines what macroeconomic data do and do not show about the impact of information technology on service-sector productivity. This book assesses the ways in which different service firms have selected and implemented information technology, examining the impact of different management actions and styles on the perceived benefits of information technology in services.

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