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57 The following information was sent to all implementation representatives before the scheduled interview for review and preparation of documents or information necessary to participate in the survey. Airport CooperAtive reseArCh progrAm synthesis s11-04-07 Lessons Learned from Airport safety management systems pilot study Background In 2007 and 2008, the FAA selected 31 airports to participate in the first and second round of the initial SMS pilot study with the intent to gather information on the impact of SMS on Part 139 U.S. airports. In 2009, the FAA conducted a second SMS pilot study involving selection of three airports from the 31 to validate findings from the original study. In 2010, FAA continued its efforts to study implementation of SMS, and selected 14 airports for the third SMS pilot study. To date, limited documentation of results associated with SMS pilot programs is available. Airport operators would benefit from pilot program airportsâ experiences and âlessons learned.â Objective The objective of this Synthesis project is to provide airport operators with data and experience from SMS pilot airports. The results gathered in this Synthesis of Practice may be helpful to all airports. Procedure An interview will be conducted to access the lessons learned and experience of the SMS pilot airports. A member of the Synthesis team will read the questions to the participant, allow- ing the participant time to sufficiently answer each question. A second member of the team will record the answers given by the participants. The answers provided by the interview participants are valuable contributions to the objectives of this research project. Thank you for your participation in this study. interview Questionnaire Gap Analysis 1. Was the gap analysis useful in developing your SMS program? 1.1. If yes, what elements were the most useful? 2. Have you used the safety program manual (SMS Man- ual) developed during the gap study? 2.1. If yes, did you revise any of the content and spe- cifically what sections were changed? 2.2. If no, why have you not used it? Implementation Plan 3. Did you develop an Implementation (Program) Plan as part of your gap analysis? 3.1. If so, have you used it for implementation? 3.2. If no, was a new (Program/Implementation) plan developed? 4. What elements of the SMS program are you imple- menting (Policy, Risk, Assurance, Promotion)? 5. What is your planned schedule to complete imple- mentation? Development 6. Did you hire a consultant for any of the SMS pilot studies? 6.1. Why or why not? 7. Did you hire the same consultant for each of the studies? 8. Please describe the types of experience you believe a consultant should have to effectively help an airport develop an SMS. 9. Please describe the most significant challenge you experienced while developing your SMS. Please limit this answer to the most significant challenge you expe- rienced throughout this process. 9.1. How was the challenge overcome? 10. Please describe the different reference documents did you use to aid in the development of your SMS? 10.1. Which document was most useful in the develop- ment of the SMS? 11. Please describe any benefits have you seen as a result of the development of the SMS? Safety Culture 12. Please describe any cultural challenges experienced during the development of the SMS. 13. Please describe any methods or techniques used to promote the safety culture among the airport stake- holders. AppenDiX B Questionnaire
58 Budgetary 14. What was the total amount funded for each phase (Airport and FAA grant funds combined)? 15. Was the grant amount awarded for the development of the SMS sufficient to cover the expenses associated with the project? 16. Have there been, or can you foresee, any hidden costs associated with the development or implementation of the SMS? 17. Please describe any funding-related challenges you experienced during the project. 18. If you have not yet experienced any funding-related challenges, please describe any financial challenges that you believe may be problematic in the future. Organizational 19. What position (title) within the organization is assigned as the program or project manager for the SMS imple- mentation project? 20. Please indicate the different departments involved in the SMS implementation (Ops, Risk, Fire/Aircraft Rescue and Fire Fighting, Police, Maintenance, Plan- ning, Engineering/Construction, Properties/Finance, Training, etc.)? 21. Please indicate where the accountable executive is located within your organizational structure? 22. Have you designated a safety manager? 22.1. If so, is the position a full-time role or collateral duty? 23. If you plan on adding staff, how many total positions do you anticipate? 24. Please describe any duties that will be performed by existing or new staff? Training 24. Have you developed a training program for your staff on SMS? 24.1. If yes, what training modules or curriculum components have been identified? 24.2. If yes, have you trained staff? 24.2.1. If yes, who has been trained? 25. Have you experienced any challenges or obstacles in developing a training program? 26. Please describe the extent to which you plan to train/ orient your tenants? Safety Policy 27. Do you have an approved safety policy in place? 27.1. If a policy is in place, who approved the safety policy? 27.2. If a policy is in place, has it been shared with staff and or tenants? 27.3. If a policy is in place, have you set program objectives as part of your policy? SRA 28. Have you conducted SRAs? 28.1. If yes, what were the topics? 28.2. If yes, who facilitated the SRA(s)? Safety Assurance 29. Have you extended or plan to extend your inspection program to the ramp? 30. Have you extended or plan to extend your inspection program to the baggage makeup area? 31. Have you developed an SMS evaluation or audit program? 31.1. If so, have you conducted the SMS evaluation or audit? 32. If you have identified program objectives as part of your policy, what data elements have you identified to measure performance? 33. How do you plan on collecting and trending data? Conclusion 34. Will your airport continue the development and imple- mentation of your SMS? 35. Why or why not?
