State DOTs Connecting Specialized Transportation Users and Rides Volume 1: Research Report (2016)

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C-1 A P P E N D I X C This 2009 hard-copy directory was based around an easy-to-follow matrix system, essentially mimicking the functionality of a web-based directory. All publicly funded services were orga- nized in a matrix based on trip origin and rider type (general public, older adults, and persons with disabilities). Human service agency transportation services were organized in a similar matrix, based on provider and eligible clients (older adults, persons with developmental disabili- ties, persons with low income, veterans). The matrices allow prospective specialized transporta- tion customers to quickly identify a service that fits their needs, rather than having to analyze dozens of individual providers. Both matrices include page numbers for each service, directing the user to a provider page with program details and contact information. Will County Community Transportation Services Directory

Community Transportation Services Directory October 2009 Will County

Will County Directory of Community Transportation Services This directory is a comprehensive listing of all community transportation services in Will County. Services included in this directory are: • All publicly funded Dial-A-Ride services • ADA paratransit service • Medical transportation services • Client transportation programs of agencies which serve persons with developmental disabilities • Client transportation programs of other human service agencies • Transportation operated by nursing homes for their residents • Taxis • Other Private, For-Hire Car Services

How to Use this Directory Matrix of Publicly Funded Transportation Services ....................................................... Page 1 This matrix enables you to find publicly funded community transportation services (Dial-A-Ride services and ADA Paratransit services) that are right for you by looking at what’s available in your township or village. More details about hours, fares, and eligibility can be found on the Summary Table on page 4, as well as in the detailed listing for each service in the last section of this directory. Matrix of Client-Only Transportation Services ....................................................... Page 3 This matrix lists non-profit or government agencies that operate transportation programs or provide subsidies or bus passes for their clients. Depending on your circumstances, you may qualify for their services or programs. All of these programs are available throughout Will County. to Use this Directory(continued) Summary of All Transportation Services ...................................................... Page 4 This table displays basic information about all of the available transportation services in Will County that are listed in the first two sections. It includes service area, service hours, eligibility requirements, and contact information for learning more about each service. Detailed Listings of Services ............................................. Page 15 This last section describes each service in more detail. Here, you can find more information about who qualifies for the service, fare information, and more specifics on what type of trip you can take on the service (i.e., medical appointments or grocery shopping trips).

Matrix of Publicly Funded Transportation Services 1 Trip Origin General Public* Older Adults Persons With Disabilities Channahon Township Southwest Will DAR (see page 23) Crete Township Southland Senior Services DAR(see page 22) DuPage Township DuPage Township DAR(see page 16) Will County ADA Paratransit (see page 26) Frankfort Township Frankfort Township DAR (see page 16) Green Garden Township Southland Senior Services DAR(see page 22) Homer Township Central Will DAR (see page 15) Will County ADA Paratransit (see page 26) Jackson Township Central Will DAR (see page 15) Joliet, City of Southwest Will DAR (see page 23) Central Will DAR (see page 15) Will County ADA Paratransit (see page 26) Joliet Township Central Will DAR (see page 15) Lockport Township Central Will DAR (see page 15) Lockport Township Senior Shuttle(see page 18) Will County ADA Paratransit (see page 26) Manhattan Township Southwest Will DAR (see page 23) Monee Township Southland Senior Services DAR(see page 22) New Lenox Township New Lenox Township DAR (see page 19) Will County ADA Paratransit (see page 26)

Matrix of Publicly Funded Transportation Services 2 Trip Origin General Public* Older Adults Persons With Disabilities Peotone Township Southland Senior Services DAR(see page 22) Plainfield Township Central Will DAR (see page 15) Plainfield Township Senior Shuttle(see page 21) Will County ADA Paratransit (see page 26) Troy Township Central Will DAR (see page 15) Park Forest, Village of Park Forest DAR (see page 20) University Park, Village of University Park DAR(see page 24) Washington Township Washington Township DAR (see page 25) Southland Senior Services DAR(see page 22) Will Township Southland Senior Services DAR(see page 22) Wilmington Township Southwest Will DAR (see page 23)

Client-only Human Service Agency Transportation 3 Provider Client Eligibility See Page No. Older Adults Persons with Developmental Disabilities Persons with Low Income Veterans Beecher Manor Nursing and Rehabilitation Center 43 Catholic Charities, Diocese of Joliet 36 Cornerstone Services 32 Guardian Angel Community Services 37 Helping Hand Rehabilitation Center 38 Illinois Department of Healthcare and Family Services 27 Illinois Department of Human Services 39 Individual Advocacy Group 33 Medicaid Non-Emergency Medical Transportation 28 Provena Saint Joseph Medical Center 29 Silver Cross Hospital 30 South Suburban Recreation Association 40 SouthSTAR Services 34 Sunny Hill Nursing Home of Will County 44 Trinity Services 35 United Cerebral Palsy of Will County 41 Veterans Assistance Commission of Will County 31 Workforce Investment Board of Will County 42

Summary of All Community Transportation Services 4 Name Pg # Eligibility Service Area Service Hours Contact Information Central Will DAR See page 15 Persons with Disabilities &Older Adults; Must be a resident of sponsoring jurisdictions City of Joliet, Homer, Jackson, Joliet, Lockport, Plainfield, and Troy townships M-F 6:00 AM to 5:00 PM (800) 244-4410, TTY: (800) 393-4232 Website: www.pacebus.com/sub/paratransit/ sd_dial_a_ride.asp#Will DuPage Township DAR See page 16 Persons with Disabilities &Older Adults; Must be a resident of DuPage Township DuPage Township M-F 8:00AM to 5:00 PM (800) 952-7511, TTY: (800) 393-4232 Website: www.pacebus.com/sub/paratransit/ sd_dial_a_ride.asp#Will Frankfort Township DAR See page 16 General Public; Must be a resident of Frankfort Township Frankfort Township, up to 5 miles outside Township borders to destinations in New Lenox Township M-F 8:00 AM to 3:30 PM (815) 469-4907 Website: www.pacebus.com/sub/paratransit/ sd_dial_a_ride.asp#Will Lockport Township Senior Shuttle See page 18 Older Adults; Must be a resident of Lockport Township Lockport Township M-F 7:30 AM to 4:00 PM (800) 409-9032 Website: www.lockporttownship.com/html/senior_transportati on.html New Lenox Township DAR See page 19 General Public New Lenox Township M-F 7:30 AM to 4:00 PM (815) 485-6431 http://www.newlenox.org/township. php?township=pages/paratransit DIAL-A-RIDE

Summary of All Community Transportation Services 5 Name Pg # Eligibility Service Area Service Hours Contact Information Park Forest DAR See page 20 General Public; Must be a resident of the Village of Park Forest Village of Park Forest M-F 9:00 AM to 3:30 PM Saturday May-Oct. only (708) 748-4433 Website: www.pacebus.com/sub/paratransit/ sd_dial_a_ride.asp#Cook Plainfield Township Senior Shuttle See page 21 Older Adults; Must be a resident of Plainfield Township Plainfield Township M-F 9:00 AM to 3:00 PM (815) 436-1112 Website: www.villageprofile.com/illinois/ plainfield/09/topic.html Southland Senior Services DAR See page 22 Persons with Disabilities & Older Adults 60+ Crete, Green Garden, Monee, Peotone, Washington, and Will townships and select destinations in Cook County M-F 8:00 AM to 4:30 PM (708) 534-2323 www.pacebus.com/sub/paratransit/ sd_dial_a_ride.asp#Will Southwest Will DAR See page 23 General Public; Must be a resident of the sponsoring jurisdictions Channahon, Manhattan, and Wilmington townships and select destinations in Joliet Tu &F 9:00 AM to 3:00 PM (800) 244-4410, TTY: (800) 393-4232 Website: www.pacebus.com/sub/paratransit/ sd_dial_a_ride.asp#Will DIAL-A-RIDE (CONTINUED)

Summary of All Community Transportation Services 6 Name Pg # Eligibility Service Area Service Hours Contact Information University Park DAR See page 24 Persons with Disabilities &Older Adults; Must be a resident of University Park Village of University Park M-F 7:45 AM to 4:00 PM (708) 748-6727 Washington Township DAR See page 25 General Public with priority given to persons with disabilities and older adults Washington Township and Village of Beecher M-F 9:00 AM to 3:00 PM (708) 946-2026 Website: www.washingtontownshipil.com/ SeniorTransportation.htm DIAL-A-RIDE (CONTINUED)

Summary of All Community Transportation Services 7 Name Pg # Eligibility Service Area Service Hours Contact Information Will County ADA Paratransit See page 26 Persons with Disabilities; Must be ADA Paratransit-eligible Portions of DuPage, Homer, Joliet, Lockport, New Lenox, and Plainfield M-F 5:00 AM to 8:00 PM Sat 7:15 AM to 7:30 PM (800) 244-4410 Website: www.pacebus.com/sub/paratransit/ sd_ada_paratransit.asp#Will ADA PARATRANSIT

Summary of All Community Transportation Services 8 Name Pg # Eligibility Service Area Service Hours Contact Information Illinois Department of Healthcare and Family Services See page 27 Persons with Low Income Will County and beyond 24/7 (217) 782-1200 Website: www.hfs.illinois.gov Medicaid Non- Emergency Medical Transportation See page 28 Medicaid recipients; Service to covered medical appointments. Will County and beyond 24/7 (217) 782-1200 Provena Saint Joseph Medical Center See page 29 Persons with Low Income Will County and beyond 24/7 (815) 725-7133 Website: www.provena.org/stjoes Silver Cross Hospital See page 30 Persons with Low Income Will County and beyond 24/7 (815) 740-1100 Website: www.silvercross.org Veterans Assistance Commission of Will County See page 31 Veterans; Must be residents of Will County Will County and to the Hines VA Medical Center M-F 8:00 AM to 3:30 PM (815) 740-8389 Website: www.willcountyillinois.com/DepartmentDirectory/Vet eransAssistance/tabid/193/Default.aspx MEDICAL TRANSPORTATION

Summary of All Community Transportation Services 9 Name Pg # Eligibility Service Area Service Hours Contact Information Cornerstone Services See page 32 Clients of Cornerstone Services, Inc. to program, work, and training sites Will County 24/7 (815) 741-6743 Website: www.cornerstoneservices.org/ Individual Advocacy Group See page 33 Persons with Disabilities Resident transportation and client transportation to day programs N/A Residential program: 24/7 Other programs: M-F 8:00 AM to 3:00 PM (630) 759-0201 Website: www.individualadvocacygroup.com/main.htm SouthSTAR Services See page 34 Clients of SouthSTAR Services South Suburban Cook County and Eastern Will County M-F 7:00 AM to 5:00 PM (708) 755-8030 Website: www.southstarservices.org Trinity Services See page 35 Clients of Trinity Services Will County M-F 9:00AM to 5:00PM (815) 485-6197 Website: www.trinity-services.org/ TRANSPORTATION SERVICES FOR PERSONS WITH DEVELOPMENTAL DISABILITIES

Summary of All Community Transportation Services 10 Name Pg # Eligibility Service Area Service Hours Contact Information Catholic Charities, Diocese of Joliet See page 36 Older Adults Persons with Low Income Will County N/A (815) 723-3405 Website: www.cc-doj.org/ Guardian Angel Community Services See page 37 Persons with Low Income Will County (815) 729-0930 Website: www.guardianangelhome.org/ Helping Hand Rehabilitation Center See page 38 Persons with Disabilities Will County (708) 352-3580 Website: www.hhrehab.org/default.php Illinois Department of Human Services See page 39 Persons with Low Income Will County N/A South Suburban Recreation Association See page 40 Persons with Disabilities that are enrolled in the program Country Club Hills Park District, Frankfort Square Park District, Hazel Crest Park District, Homewood-Flossmoor Park District, Lan-Oak Park District, Matteson Parks and Recreation Department, Oak Forest Park District, continued As needed; Office Hours: M-F 9:00 AM to 5:00 PM (815) 806-0384 Website: www.sssra.org OTHER HUMAN SERVICE AGENCY CLIENT TRANSPORTATION PROGRAMS

Summary of All Community Transportation Services 11 Name Pg # Eligibility Service Area Service Hours Contact Information South Suburban Recreation Association (continued) See page 40 Persons with Disabilities that are enrolled in the program Olympia Fields Park District, Park Forest Recreation and Parks Department, Richton Park Parks and Recreation Department, and Tinley Park - Park District As needed; Office Hours: M-F 9:00 AM to 5:00 PM (815) 806-0384 Website: www.sssra.org United Cerebral Palsy of Will County See page 41 Persons with Disabilities (815) 744-3500 Website: www.ucp.org/ucp_local.cfm/74 Workforce Investment Board of Will County See page 42 Persons with Low Income Will County N/A (815) 727-5670 Website: www.willcountyworkforceboard.com/default.asp?con tentID=1 OTHER HUMAN SERVICE AGENCY CLIENT TRANSPORTATION PROGRAMS (CONTINUED)

Summary of All Community Transportation Services 12 Name Pg # Eligibility Service Area Service Hours Contact Information Beecher Manor Nursing and Rehabilitation Center See page 43 Persons with Disabilities Older Adults; Must be Beecher Manor residents Will County As needed (708) 946-2600 Website: www.beechermanornursingandrehab.com/ Sunny Hill Nursing Home of Will County See page 44 Older Adults; Must be Sunny Hill residents Will County As needed (815) 727-8710 Website: www.willcountyillinois.com/DepartmentDirectory/Sun nyHillNursingHome/AboutSunnyHillNursingHome/ta bid/173/Default.aspx NURSING HOMES

Summary of All Community Transportation Services 13 A & L Express Joliet (815) 740-1730 A Donde Taxi Joliet (815) 727-5601 Per mile $2.00 AAA Americab Park Forest (708) 283-0222 AAA Plainfield Naper Taxi Plainfield (815) 609-7533 Per hour for waiting time $25.00 AAA Suburban Taxi Lemont (630) 427-1407 Flat fee for the first additional passenger $1.00 Ace Suburban Taxi and Limo Bolingbrook (630) 783-9577 Air Born Taxi Bolingbrook (630) 378-4389 Flat fee for each additional passenger after the first initial passenger $0.50 All Chicago Cars and Limousine Service Frankfort (815) 806-0594 Bolingbrook Taxi Bolingbrook (630) 771-1010 Bolingbrook Taxi and Limo Bolingbrook (630) 771-1010 Braidwood Cab Service Joliet (815) 726-7964 Joliet Area Taxi Romeoville (815) 886-7007 Luxury Taxi Plainfield (630) 853-1163 Napier Express Taxi & Livery Service Plainfield Plainfield Taxi Plainfield (815) 254-1992 Small World Transportation Joliet (815) 423-5605 Southern Star Cab Co. Inc. Monee (708) 534-1440 Stable Livery University Park (708) 534-1133 Telecab Inc. Joliet (815) 726-8294 Taxis Taxi Rate Category Amount Firm Location Phone First one-tenth mile or fraction thereof "FLAG DROP" $3.00

Summary of All Community Transportation Services 14 All Chicago Cars and Limousine Service Frankfort (815) 806-0594 Orland Hills Limousine New Lenox (708) 534-1440 Southwest Limousine Inc. Mokena (708) 479-9666 Road America Livery Service Joliet (815) 823-5757 A Carriage Awaits, Ltd. Joliet (815) 254-2350 Joliet Limo Service, Ltd. Joliet Joliet Limousine, Inc. Joliet (815) 846-0387 Cox Livery Service Joliet (815) 741-0583 Other Private For-Hire Car Services Firm Location Phone

General Public Dial-A-Ride Services 15 Service Sponsor City of Joliet, Homer, Jackson, Joliet, Lockport, Plainfield, and Troy townships, and Pace Service Days and Hours M–F 6:00 AM to 5:00 PM Service Operator Pace/First Transit Schedule in Advance Next day Service Area City of Joliet; Homer, Jackson, Joliet, Lockport, Plainfield, and Troy townships Fare Structure $1.25 in Township $2.00 out of Township Service Type Dial-A-Ride Contact Information (800) 244-4410 TTY: (800) 393-4232 www.pacebus.com/sub/paratransit/sd_dial_a_ride.asp#Will Eligible Riders Older Adults, Persons with Disabilities who are residents of the sponsoring jurisdictions Eligible Trip Purposes All CENTRAL WILL DIAL-A-RIDE SERVICE

General Public Dial-A-Ride Services 16 Service Sponsor DuPage Township and Pace Service Days and Hours M–F 8:00 AM to 5:00 PM Service Operator Pace/ First Transit Schedule in Advance Next day Service Area DuPage Township Fare Structure $1.00 Service Type Dial-A-Ride Contact Information (800) 952-7511 TTY: (800) 393-4232 www.pacebus.com/sub/paratransit/sd_dial_a_ride.asp#Will Eligible Riders Older Adults, Persons with Disabilities who are residents of DuPage Township Eligible Trip Purposes All Service Sponsor Frankfort Township and Pace Service Days and Hours M–F 8:00 AM to 3:30 PM Service Operator Frankfort Township Schedule in Advance Next day DUPAGE TOWNSHIP DIAL-A-RIDE SERVICE FRANKFORT TOWNSHIP DIAL-A-RIDE SERVICE

General Public Dial-A-Ride Services 17 Service Area Frankfort Township, up to five miles outside Township borders to destinations in New Lenox Township Fare Structure Older Adults, Persons with Disabilities, Students $2.00; Others $4.00; Fare doubles for rides outside Township Service Type Dial-A-Ride Contact Information (815) 469-4907 www.pacebus.com/sub/paratransit/sd_dial_a_ride.asp#Will Eligible Riders General public residents of Frankfort Township Eligible Trip Purposes All Frankfort’s DAR service also takes residents to medical appointments up to 35-minute drive away. FRANKFORT TOWNSHIP DIAL-A-RIDE SERVICE

General Public Dial-A-Ride Services 18 Service Sponsor Lockport Township Service Days and Hours M–F 7:30 AM to 4:00 PM Service Operator Lockport Township Schedule in Advance Next day Service Area Lockport Township Fare Structure Service Type Senior Shuttle Contact Information (800) 409-9032 www.lockporttownship.com/html/senior_transportation.html Eligible Riders Older Adults who are residents of Lockport Township Eligible Trip Purposes All Lockport’s Senior Transit System operates two shuttles for older adults who are residents of Lockport Township. All shuttles are wheelchair-accessible. Shuttles provide service anywhere in Lockport Township as well as to area healthcare centers. Advance notice of 24 hours is preferred. LOCKPORT SENIOR SHUTTLE

General Public Dial-A-Ride Services 19 Service Sponsor New Lenox Township Service Days and Hours M–F 7:30 AM to 4:00 PM Service Operator New Lenox Township Schedule in Advance 24 hours advance scheduling for guaranteed ride Service Area New Lenox Township (all trips), Mokena, Joliet, and Frankfort townships (medical trips only) Fare Structure Children (6 and under) Free, Children (7-13) $1.25, Adults (14-64) $2.50, Seniors (65 and up) $1.25, outside of New Lenox Township double fare. Service Type Dial-A-Ride Contact Information (815) 485-6431 http://www.newlenox.org/township.php?township=pages/paratransit Eligible Riders General Public Elderly receive a reduced fare Eligible Trip Purposes All (in New Lenox) Medical only in Mokena, Joliet, and Frankfort New Lenox Township is located in the South Chicago suburbs east of Joliet, in Will County. The New Lenox Township Dial-A-Ride serves roughly 35 to 45 passengers per day or about 8,928 passengers per year. The majority of the service is within the township for all members of the general public. However, the Dial-A-Ride will travel into Mokena, Joliet, and Frankfort townships for medical trips only. New Lenox Township operates two minivans and two thirteen passenger vans, one with a wheelchair lift. They are in the process of securing a new minivan with a wheelchair ramp. NEW LENOX TOWNSHIP DIAL-A-RIDE SERVICE

General Public Dial-A-Ride Services 20 Service Sponsor Village of Park Forest and Pace Service Days and Hours M–F 9:00 AM to 3:30 PM Service Operator Rich Township Schedule in Advance Same day call-in Service Area Village of Park Forest Fare Structure Adults $3.00 Older Adults, Persons with Disabilities, and Students $1.50 Service Type Dial-A-Ride Contact Information (708) 748-4433 www.pacebus.com/sub/paratransit/sd_dial_a_ride.asp#Cook Eligible Riders General public residents of the Village of Park Forest Eligible Trip Purposes All Service is available to select destinations outside the Village boundaries. Saturday service provided between the months of May and October when the Farmers Market is operating. VILLAGE OF PARK FOREST DIAL-A-RIDE SERVICES

General Public Dial-A-Ride Services 21 Service Sponsor Plainfield Township Service Days and Hours M–F 9:00 AM to 3:00 PM Service Operator Schedule in Advance Next day Service Area Plainfield Township Fare Structure $2.00 per one-way trip Service Type Senior Shuttle Contact Information (815)436-1112 www.villageprofile.com/illinois/plainfield/09/topic.html Eligible Riders Older Adults who are residents of Plainfield Township Eligible Trip Purposes All Plainfield operates one shuttle for its older adult residents. PLAINFIELD TOWNSHIP SENIOR SHUTTLE

General Public Dial-A-Ride Services 22 Service Sponsor Southland Senior Services, Pace, United Way, Northeastern Illinois Area Agency on Aging, the Village of Peotone, Crete, Monee, and Will townships Service Days and Hours M–F 8:00 AM to 4:30 PM Service Operator Southland Senior Services Schedule in Advance Next day Service Area Eastern Will County and selected destinations in Cook County Fare Structure $2.00 in Will, $4.00 outside Service Type Dial-A-Ride Contact Information (708) 534-2323 www.pacebus.com/sub/paratransit/sd_dial_a_ride.asp#Will Eligible Riders Older Adults 60+, Persons with Disabilities Eligible Trip Purposes All The Village of Peotone provides eight to ten vehicles for the Dial-A-Ride service. Some are supplied through the 5310 program from the Illinois Department of Transportation and the rest are supplied through Pace’s vanpool program. SOUTHLAND SENIOR SERVICES (PEOTONE) DIAL-A-RIDE

General Public Dial-A-Ride Services 23 Service Sponsor Channahon, Manhattan, and Wilmington townships and Pace Service Days and Hours Pickup Tu & F 9:00 AM, Drop off 3:00 PM Service Operator Pace/ First Transit Schedule in Advance Next day Service Area Channahon, Manhattan, Wilmington townships to and from select destinations in Joliet Fare Structure Adults (Within Twp.) $1.30 Adults (To Joliet) $1.50 Adults (Mall Trips) $2.00 Older Adults, Persons with Disabilities (Within Twp.) $0.65 Older Adults, Persons with Disabilities (To Joliet) $0.75 Children 7 &Under (Accompanied by fare paying adult) Free Service Type Dial-A-Ride Contact Information (800) 244-4410 TTY: (800) 393-4232 www.pacebus.com/sub/paratransit/sd_dial_a_ride.asp#Will Eligible Riders General public residents of sponsoring jurisdictions Eligible Trip Purposes All Service to and from Channahon, Manhattan, and Wilmington is provided to Joliet on Tuesdays and Fridays. Pick-ups from the communities are scheduled at approximately 9:00 to 9:30 AM. Return trips are scheduled to be picked up at approximately 2:00 PM. Transportation is also provided to and from either the Fox Valley Mall in Aurora or the Orland Square Mall in Orland Park on the first and third Wednesday of each month. Mall destinations will be determined by the first trip request. SOUTHWEST WILL DIAL-A-RIDE SERVICES

General Public Dial-A-Ride Services 24 Service Sponsor Village of University Park Service Days and Hours M–F 7:45 AM to 4:00 PM Service Operator Southland Senior Services/Rich Township Schedule in Advance Next day Service Area Village of University Park Fare Structure Requested donation of $6.00 in County, $12.00 out of County Service Type Dial-A-Ride Contact Information (708) 748-6727 Eligible Riders Older Adults, Persons with Disabilities who are residents of University Park Eligible Trip Purposes All Southland Senior Services operates this Dial-A-Ride in the Will County portion of University Park, and Rich Township operates it in the Cook County portion. VILLAGE OF UNIVERSITY PARK DIAL-A-RIDE SERVICE

General Public Dial-A-Ride Services 25 Service Sponsor Washington Township and Village of Beecher Service Days and Hours M–F 9:00 AM to 3:00 PM Service Operator Washington Township Schedule in Advance Next day Service Area Washington Township and to select destinations beyond Township boundary Fare Structure $1.00 in Township, $2.00 beyond Township boundary Service Type Dial-A-Ride Contact Information (708) 946-2026 www.washingtontownshipil.com/SeniorTransportation.htm Eligible Riders Available to general public residents of Washington Township; Older adults and persons with disabilities receive priority Eligible Trip Purposes All Washington Township operates two vehicles through the Township and to select destinations in the area. It also owns a van which it uses to transport its older adults to special events in the region. In addition to DAR service, Washington Township serves trips to after-hours appointment with their volunteer drivers. WASHINGTON TOWNSHIP DIAL-A-RIDE

ADA Paratransit Operation Services 26 Service Sponsor Pace Service Days and Hours M–F 5:00 AM to 8:00 PM Sat 7:15 AM to 7:30 PM Service Operator First Transit Schedule in Advance Next day Service Area Portions of DuPage, Homer, Joliet, Lockport, New Lenox, Plainfield townships Fare Structure $2.50 per one way trip Service Type ADA paratransit Contact Information (800) 244-4410 TTY: (800) 393-4232 www.pacebus.com/sub/paratransit/sd_ada_paratransit.asp#Will Eligible Riders ADA paratransit-eligible customers Eligible Trip Purposes All To qualify for ADA Paratransit Services, customers must apply for a determination of eligibility with the Regional Transportation Authority (RTA). The RTA determines eligibility based upon functional considerations. This application process helps determine which individuals can most benefit from ADA Paratransit Service and which individuals can be best served by accessible fixed-route bus and rail systems when combined with support services, such as online trip planning (visit www.PaceBus.com) and Travel Training. For information about the categories of eligibility or to apply for ADA Paratransit Services, please call the RTA: Voice: 312-663-HELP (4357) TTY: 312-913-3122 Please note that some individuals may be found to be “conditionally eligible,” depending on the circumstances of the particular trip. WILL COUNTY ADA PARATRANSIT OPERATION

Medical Transportation Services 27 Service Sponsor Illinois Department of Healthcare and Family Services Service Days and Hours Approved medical trips Service Operator TeleCab Schedule in Advance N/A Service Area Will County Fare Structure Voucher Service Type Medical transportation Contact Information (217) 782-1200 TTY: (800) 526-5812 www.hfs.illinois.gov Eligible Riders Persons with Low Income Eligible Trip Purposes Approved medical trips The Department of Healthcare and Family Services (HFS) provides vouchers to cover the cost of transportation with TeleCab to medical appointments for those who are unable to pay their own way. The Department negotiated a discount rate with TeleCab, which is $1.80 per flag drop (instead of $3.00) and $1.60 per mile (instead of $2.00). ILLINOIS DEPARTMENT HEALTHCARE AND FAMILY SERVICES

Medical Transportation Services 28 Service Sponsor Illinois Department of Healthcare and Family Services Service Days and Hours 24/7 Service Operator Medical transportation providers Schedule in Advance None Service Area Will County and beyond Fare Structure None Service Type Medicaid-sponsored non-emergency medical transportation Contact Information (217) 782-1200 Eligible Riders Medicaid recipients Eligible Trip Purposes Approved medical trips The Department of Healthcare and Family Services (HFS) is responsible for providing Medicaid-sponsored non-emergency medical transportation (NEMT) services. Requests for transportation are arranged through the NETSPAP contractor, First Transit, which manages the state-wide call center. Once approved, Medicaid recipients are free to choose their own “approved” transportation provider. MEDICAID NON-EMERGENCY MEDICAL TRANSPORTATION

Medical Transportation Services 29 Service Sponsor Provena Saint Joseph Medical Center Service Days and Hours 24/7 Service Operator TeleCab Schedule in Advance N/A Service Area Will County and beyond Fare Structure Voucher Service Type Medical transportation Contact Information (815) 725-7133 www.provena.org/stjoes Eligible Riders Persons with Low Income Eligible Trip Purposes Transportation home for patients after treatment Provena Saint Joseph Medical Center in Joliet provides vouchers to patients for transportation by TeleCab home after treatment. The hospital pays the full meter rate for the cost of the ride. PROVENA SAINT JOSEPH MEDICAL CENTER

Medical Transportation Services 30 Service Sponsor Silver Cross Hospital Service Days and Hours 24/7 Service Operator TeleCab Schedule in Advance N/A Service Area Will County and beyond Fare Structure Voucher Service Type Medical transportation Contact Information (815) 740-1100 www.silvercross.org Eligible Riders Persons with Low Income Eligible Trip Purposes Transportation home for patients after treatment Silver Cross Hospital in Joliet provides a voucher to patients for transportation with TeleCab to go home after treatment for those people who do not have any other means of travel. The Hospital pays the regular meter rate for the ride. SILVER CROSS HOSPITAL

Medical Transportation Services 31 Service Sponsor Veterans Assistance Commission of Will County Service Days and Hours M–F 8:00 AM to 3:30 PM Service Operator Veterans Assistance Commission of Will County Schedule in Advance Next Day for Dial-A-Ride Service Area Will County to the VA Hospital only Fare Structure Free Service Type Client transportation Contact Information (815) 740-8389 www.willcountyillinois.com/DepartmentDirectory/VeteransAssistance/tabid/193/De fault.aspx Eligible Riders Veterans Eligible Trip Purposes Medical VETERANS ASSISTANCE COMMISSION OF WILL COUNTY

Transportation Services for Persons with Developmental Disabilities 32 Service Sponsor Cornerstone Services, Inc. Service Days and Hours 24/7 Service Operator Illinois Central Bus and Cornerstone Schedule in Advance N/A Service Area Will County Fare Structure None Service Type Client transportation Contact Information (815) 741-6743 www.cornerstoneservices.org/ Eligible Riders Clients of Cornerstone Services, Inc. Eligible Trip Purposes Agency programs; work, and training sites Cornerstone Services is a large multi-service provider that operates a 24-hour county-wide service with a 50-vehicle fleet for its clients only. Cornerstone also provides travel training to its clients, for Pace bus services and local taxis. Mobility education programs are available for clients and their families—sponsored through Cornerstone on a case-by-case basis. CORNERSTONE SERVICES

Transportation Services for Persons with Developmental Disabilities 33 Service Sponsor Individual Advocacy Group Service Days and Hours For residential program: 24/7. Other programs: M-F 8:00 AM to 3:00 PM Service Operator Individual Advocacy Group Schedule in Advance N/A Service Area Will County Fare Structure None Service Type Resident transportation; client transportation to day programs Contact Information (630) 759-0201 www.individualadvocacygroup.com/main.htm Eligible Riders Residents of the Community Integrated Living Arrangement and participants in day programs Eligible Trip Purposes Agency activities and all resident trip purposes Based in Romeoville, this organization operates four vans, leased from Pace through its Advantage Vanpool Program. Its services are available for clients that participate in its day programs as well as residents of its integrated living arrangements. INDIVIDUAL ADVOCACY GROUP

Transportation Services for Persons with Developmental Disabilities 34 Service Sponsor SouthSTAR Services Service Days and Hours M–F 7:00 AM to 5:00 PM Service Operator SouthSTAR Services Schedule in Advance Next day Service Area South Suburban Cook County and Eastern Will County Fare Structure None Service Type Client Transportation Contact Information (708) 755-8030 www.southstarservices.org Eligible Riders Persons with Developmental Disabilities Eligible Trip Purposes Agency activities SouthSTAR Services is a 501(c)(3) nonprofit located in Chicago Heights, Illinois. They provide developmental training; senior services, supported employment, community employment, community living services including community integrated living arrangement (CILA) and intermittent CILA services, home-based support services and advocacy to individuals with developmental disabilities SOUTHSTAR SERVICES

Transportation Services for Persons with Developmental Disabilities 35 Service Sponsor Trinity Services Service Days and Hours M–F 9:00 AM to 5:00 PM Service Operator Trinity Services Schedule in Advance N/A Service Area Will County Fare Structure Free to Program Members Service Type Client Transportation Contact Information (815) 485-6197 www.trinity-services.org/ Eligible Riders Persons with Disabilities who are Enrolled in the Program Eligible Trip Purposes All Trinity Services Inc. is a non-profit, non-sectarian organization committed to providing a wide range of programs and services for individuals with developmental disabilities and behavioral health needs. Trinity services provides community living programs, adult learning programs, a variety of vocational programs including supported employment, an autism center, respite services, in-home services, in home support, a drop in center, varied therapeutic rehabilitation programs, programs for the dually diagnosed, employment services, individual and group therapies, and offers services throughout Family Counseling Centers in Joliet. Trinity’s Community Living programs are community homes and apartments for 1-8 individuals who have developmental disabilities. These homes, or community-integrated living arrangements (CILA) are located in residential neighborhoods in Homewood, Park Forest, Frankfort, Matteson, Mokena, New Lenox, Peoria, Lockport, Elwood, Naperville, Crete, Crest Hill, Wilmington, Braidwood, Marion, and Joliet. These programs serve more than 400 people with disabilities. TRINITY SERVICES

Other Human Service Agency Client Transportation Programs 36 Service Sponsor Catholic Charities, Diocese of Joliet Service Days and Hours N/A Service Operator American School Bus Company First Transit TeleCab Schedule in Advance Brokered through American School Bus Company, Laidlaw Transit, and Tele- Cab Service Area Will County Fare Structure None Service Type Client Transportation Contact Information (815) 723-3405 www.cc-doj.org/ Eligible Riders Older Adults Persons with Low Income Eligible Trip Purposes Agency activities Catholic Charities offers services throughout Chicago and in Will, Grundy, DuPage, Kendall, Kankakee, Ford, and Iroquois counties. Services include counseling, senior programs, children’s services, and transitional housing. CATHOLIC CHARITIES, DIOCESE OF JOLIET

Other Human Service Agency Client Transportation Programs 37 Service Sponsor Guardian Angel Community Services Service Days and Hours Service Operator Guardian Angel Community Services Schedule in Advance When a worker is available Service Area Will County Fare Structure Free for individuals who qualify for the program Service Type Client Transportation Contact Information (815) 729-0930 www.guardianangelhome.org/ Eligible Riders Persons with Low Income Eligible Trip Purposes Agency activities Guardian Angel was founded by the Congregation of the Third Order of Saint Francis of Mary Immaculate of Joliet in 1897. Originally established as an orphanage, Guardian Angel currently serves over 4,000 children, individuals and families per year through a variety of different programs. GUARDIAN ANGEL COMMUNITY SERVICES

Other Human Service Agency Client Transportation Programs 38 Service Sponsor Helping Hand Rehabilitation Center Service Days and Hours Service Operator Schedule in Advance Service Area Will County Fare Structure Service Type Client Transportation Contact Information (708) 352-3580 www.hhrehab.org/default.php Eligible Riders Persons with Disabilities Eligible Trip Purposes Agency activities Helping Hand Rehabilitation Center is a not-for-profit community-based agency that serves approximately 400 children and adults with mild to severe disabilities. Programs include adult day services, housing, sheltered workshops, and educational services. HELPING HAND REHABILITATION CENTER

Other Human Service Agency Client Transportation Programs 39 Service Sponsor Illinois Department of Human Services Service Days and Hours Bus and taxi hours Service Operator None Schedule in Advance N/A Service Area Will County Fare Structure Service Type Pace Bus or taxi stipend Contact Information Eligible Riders Persons with Low Income Eligible Trip Purposes All The Illinois Department of Human Services (DHS) does not provide transportation services directly to consumers. A stipend is provided to qualified recipients for use in the purchase of Pace bus passes or taxi service. DHS administers the Temporary Assistance for Needy Families (TANF) program. TANF provides temporary financial assistance for pregnant women and families with one or more dependent children. The program also provides financial assistance to help pay for food, shelter, utilities, transportation, and expenses other than medical. ILLINOIS DEPARTMENT OF HUMAN SERVICES

Other Human Service Agency Client Transportation Programs 40 Service Sponsor South Suburban Recreation Association Service Days and Hours Office hours: M–F 9:00 AM to 5:00 PM Transportation operates whenever a client needs to go somewhere Service Operator South Suburban Recreation Association Schedule in Advance N/A Service Area Districts of: Country Club Hills Park, Frankfort Square Park, Hazel Crest Park, Homewood-Flossmoor Park, Lan-Oak Park, Matteson Parks and Recreation Department, Oak Forest Park, Olympia Fields Park, Park Forest Recreation and Parks Department, Richton Park Parks and Recreation Department, and Tinley Park Fare Structure Rolled into program fees Service Type Client Transportation Contact Information (815) 806-0384 http://www.sssra.org Eligible Riders Persons with Disabilities that are enrolled in the program Eligible Trip Purposes Agency activities SSSRA is a therapeutic recreation program that is an extension of eight park districts and three recreation and parks departments. It is organized to provide individuals with disabilities or special needs, the opportunity to be involved in year-round recreation. SSSRA programs are for individuals from birth through adult who are in special education classes, sheltered workshops, or who have recreational needs not met by traditional park district programs. This could include individuals who have varying degrees of physical disabilities, mental handicaps, learning disabilities, emotional difficulties, hearing or visual impairments, and developmental delays. SOUTH SUBURBAN RECREATION ASSOCIATION

Other Human Service Agency Client Transportation Programs 41 Service Sponsor United Cerebral Palsy of Will County Service Days and Hours Service Operator United Cerebral Palsy of Will County Schedule in Advance Service Area Fare Structure Service Type Client Transportation Contact Information (815) 744-3500 www.ucp.org/ucp_local.cfm/74 Eligible Riders Persons with Disabilities Eligible Trip Purposes Agency activities UCP of Will County provides developmental training, a sheltered workshop, and residential services to persons with severe cognitive and physical disabilities. UNITED CEREBRAL PALSY OF WILL COUNTY

Other Human Service Agency Client Transportation Programs 42 Service Sponsor Workforce Investment Board of Will County Service Days and Hours N/A Service Operator None Schedule in Advance N/A Service Area Will County Fare Structure Service Type Contact Information (815) 727-5670 www.willcountyworkforceboard.com/default.asp?contentID=1 Eligible Riders Persons with Low Income Eligible Trip Purposes All The Workforce Investment Board does not provide transportation services directly to consumers. A stipend is provided to qualified customers for use in the purchase of Pace bus passes. The Workforce Investment Board of Will County provides employment, training, and educational services that support the development of a Will County’s workforce. The Board builds the workforce system to develop quality employees for employers and to develop quality opportunities for employees. WORKFORCE INVESTMENT BOARD OF WILL COUNTY

43 Service Sponsor Beecher Manor Nursing and Rehabilitation Center Service Days and Hours As needed Service Operator Various private ambulance and medical car companies Schedule in Advance Brokered through private ambulance and medical car companies Service Area Will and adjacent counties Fare Structure Service Type Client transportation Contact Information (708) 946-2600 www.beechermanornursingandrehab.com/ Eligible Riders Persons with Disabilities Older Adults Eligible Trip Purposes Medical Beecher Manor participates in the Medicare and Medicaid programs and provides resident and family counseling services. BEECHER MANOR NURSING AND REHABILITATION CENTER

44 Service Sponsor Sunny Hill Nursing Home of Will County Service Days and Hours As needed Service Operator Various private ambulance and medical car companies Schedule in Advance Brokered through private Medicare or ambulance service Service Area Will, Grundy, DuPage, and Cook counties Fare Structure Service Type Client transportation Contact Information (815) 727-8710 www.willcountyillinois.com/DepartmentDirectory/SunnyHillN ursingHome/AboutSunnyHillNursingHome/tabid/173/Default .aspx Eligible Riders Older Adults Eligible Trip Purposes Medical Sunny Hill Nursing Home is a skilled care facility, owned and operated by the government of Will County. SUNNY HILL NURSING HOME OF WILL COUNTY