Partnerships Between Transit Agencies and Transportation Network Companies (TNCs) (2019)

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91 A P P E N D I X A Transit Agency Survey Instrument

92 Partnerships Between Transit Agencies and Transportation Network Companies (TNCs) Intro to Survey TCRP J-11 Task 26: Transit Agency Survey We understand that the transit agency you represent has explored or initiated a relationship (formal or informal) with a “transportation network company” (TNC), such as Lyft or Uber. Our firm, Nelson\Nygaard, has been hired by the Transportation Research Board to complete national research on such partnerships and collaborations. Our goal is to collect insights from transit agency partners involved in these programs to develop specific and practical guidance for other public transportation agencies across the country interested in developing programs of their own. The survey is comprised of multiple-choice questions. We hope to follow up with you or an appropriate transit agency contact following your response to ensure we have a firm understanding of the partnership or collaboration approach. Thank you for taking the time to complete this survey. This survey should take no longer than 30 minutes to complete. Note: SurveyMonkey supports the following internet browsers: Google Chrome 18 and later; Firefox 24 and later; Safari 7 or later; Microsoft Edge; and Microsoft Internet Explorer 9, 10, & 11. If you are using an unsupported browser, you may encounter issues while completing this survey. 1

Transit Agency Survey Instrument 93 Skip Logic Disclaimer - PLEASE READ TCRP J-11 Task 26: Transit Agency Survey This survey uses skip logic to reduce completion time. Skip logic eliminates inapplicable questions based on your previous responses to survey questions. Due to technical limitations of SurveyMonkey, you will reach a page titled "Skip Logic Page" at several points during this survey. On these pages, please select the response button(s) to continue to the next page of the survey. Your selection on these pages will not change your response to previous survey questions. 2

94 Partnerships Between Transit Agencies and Transportation Network Companies (TNCs) Basic Transit Agency Information TCRP J-11 Task 26: Transit Agency Survey 1. What is the name of the transit agency you represent?* Name Position Daytime Phone Number Email 2. Please provide your contact information for follow-up questions and so that we can distribute the results of our study: 3. Does your transit agency accept and consider unsolicited proposals? An unsolicited proposal is a written application for a new or innovative idea submitted to an agency on the initiative of the offeror for the purpose of obtaining a contract with the government. It is not in response to an official RFI, RFQ, or RFP. (Select one) Yes, through an official unsolicited proposals program Yes, on an ad hoc basis No 3

Transit Agency Survey Instrument 95 Basic Information about the Relationship - Part I TCRP J-11 Task 26: Transit Agency Survey For the purposes of this research, we define a TNC as “an organization whether a corporation, partnership, sole proprietor, or other form…that provides prearranged transportation services for compensation using an online-enabled application (app) or platform to connect passengers with drivers using their personal vehicles.” [1] We are interested in hearing from transit agencies that have explored, initiated, or entered into a formal or informal relationship with one or more TNCs. Further, we are exploring both collaborations and partnerships between transit agencies and TNCs. For the purposes of this research, a collaboration is a relationship that is not highly formalized or structured, where entities work toward achieving success in their shared goals. A partnership builds on collaboration and is more formalized, sometimes including legal agreements. [1] 2013, September 19. California Public Utilities Commission, Decision 13-09-045. Available online at http://docs.cpuc.ca.gov/SearchRes.aspx?DocFormat=ALL&DocID=77192335. Please use this space to provide any clarifying details: 4. What is the current status of your transit agency's relationship with a TNC? If you have multiple engagements, please answer the survey according to the most recent or active program. Please also note in the comments at the end of the survey that you have multiple engagements in exploration or active. (Select one) * Internal Exploration Only (e.g. completed a study or responded to Board interest) External Exploration (e.g. issued an RFI/RFQ or otherwise publicized a potential upcoming opportunity In Development (e.g. issued an RFP or commenced negotiations with potential partners) Active, Pilot Program (12-Months or Less) Active, Permanent Service Offering Concluded, Eliminated, or Dormant My agency is not considering and has never engaged in a TNC partnership or collaboration (ends survey) 4

96 Partnerships Between Transit Agencies and Transportation Network Companies (TNCs) Basic Information about the Relationship - Part II TCRP J-11 Task 26: Transit Agency Survey 5. To date, has your transit agency entered into any form of legal agreement with a TNC? (Select one)* Yes No 6. Does the structure of your transit agency’s relationship with a TNC involve the exchange of any funds? (Select all that apply) Yes, between our transit agency and the TNC directly Yes, between our transit agency and customers directly, who then pay TNC(s) directly No 7. Which of the following TNC services participate in the partnership or collaboration? (Select all that apply) Lyft Lyft Line UberX UberPOOL Via Other (please specify) 8. In addition to TNCs, do any of the following categories of service providers also participate in the partnership/collaboration program? (Select all that apply) * No other collaborators or partners Taxi Operator Human Services Transportation Provider Non-Emergency Medical Transportation Provider Other (please specify) 5

Transit Agency Survey Instrument 97 Start Month and Year (MM/YY) End Month and Year (MM/YY), if applicable 9. In what year and month did the TNC partnership or collaboration open to the public (and end, if applicable)? 6

98 Partnerships Between Transit Agencies and Transportation Network Companies (TNCs) Relationship Initiation, Goals, and Anticipated Outcomes TCRP J-11 Task 26: Transit Agency Survey Please help us understand the early phases of your TNC partnership or collaboration. 10. What are/were the primary goals for your transit agency in developing a TNC partnership/collaboration? (Select all that apply) Reduce cost of fixed-route transit Reduce cost of paratransit Provide service to a new area Provide service at a new time (such as late night or early morning) Supplement an existing service Replace an unproductive service Provide a first/last mile connection Provide an alternative service for ADA paratransit customers Provide same-day mobility options for paratransit customers Provide a service for low-income or transportation disadvantaged customers Relieve demand on a service or infrastructure (such as an over-utilized parking facility) Promote/advertise an alternative mobility option Improve customer experience Demonstrate innovation Other (please specify) 11. Were there any local opportunities specific to your pursuit of this TNC partnership/collaboration? (Select all that apply) Unique funding sources (e.g. local sales tax, grant opportunity) Political support from elected officials Transit agency board support and/or champion Transit agency staff champion Unsolicited proposal received from a TNC Other (please specify) 7

Transit Agency Survey Instrument 99 12. In preparation for your program, did your transit agency identify any of the following barriers, risks, or legal considerations as key challenges? (Select all that apply) Providing access for customers who use wheelchairs or over-sized mobility devices Providing access for people without smartphones Providing a cash payment option Ensuring passenger safety Ensuring that vehicles being used are safe Limiting liability to the transit agency Limited TNC availability in our service area Concerns about the impact or perceived impacts to union labor Other (please specify) 8

100 Partnerships Between Transit Agencies and Transportation Network Companies (TNCs) Skip Logic Page I TCRP J-11 Task 26: Transit Agency Survey This survey uses skip logic to reduce completion time. To facilitate the skip logic, please select response button(s) below to continue to the next page of the survey. Your selection on this page will not change your response to previous survey questions. 13. Please select the response button below to continue.* Internal Exploration Only (e.g. completed a study or responded to Board interest) External Exploration (e.g. issued an RFI/RFQ or otherwise publicized a potential upcoming opportunity In Development (e.g. issued an RFP or commenced negotiations with potential partners) Active, Pilot Program (12-Months or Less) Active, Permanent Service Offering Concluded, Eliminated, or Dormant My agency is not considering and has never engaged in a TNC partnership or collaboration (ends survey) 14. Please select the response button below to continue.* Yes No 9

Transit Agency Survey Instrument 101 Contracting and Data Sharing: TNCs - Part I TCRP J-11 Task 26: Transit Agency Survey Please help us understand the contracting and data sharing parameters of your TNC partnership or collaboration. 15. Which of the following legal agreements govern your relationship with a TNC(s)? (Select all that apply) Non-Disclosure Agreement (“NDA” – outlines the types of information to be shared between parties and specifies restrictions from sharing to a wider audience) Memorandum of Understanding (“MOU”) Collaborative Agreement (a binding document between organizations that are cooperating on a research or pilot project, but generally involves no attached funding) Data Sharing/Use Agreement (a binding document that outlines each party’s obligations for the sharing and/or use of data related to the relationship) Full Contract (sometimes referred to as an “Agreement” – covering a broad range of each party’s responsibilities and restrictions, usually including details on the exchange of funds) Other (please specify) 16. Did your transit agency rely on an existing contract or contract template to develop this legal agreement(s)? (Select one) Yes, we used a contract template created by our transit agency Yes, we used a contract provided by another agency that had entered into a legal relationship with a TNC Yes, we used a contract template provided by the TNC(s) No Other (please specify) No file chosen 17. If allowed, please upload a copy of your agreement with the TNC(s). If you have multiple agreements you would like to share wit the research team, please email additional copies to the person who sent you a link to this survey. 10

102 Partnerships Between Transit Agencies and Transportation Network Companies (TNCs) 18. Does the TNC or TNCs provide your transit agency access to data related to the partnership or collaboration? (Select one) * Yes, all of our TNC collaborators/partners provide access to data Yes, but only some of our TNC collaborators/partners provide access to data No, they do not provide access to data 11

Transit Agency Survey Instrument 103 Contracting and Data Sharing: TNCs - Part II TCRP J-11 Task 26: Transit Agency Survey Please help us understand the contracting and data sharing parameters of your TNC partnership or collaboration. 19. What datasets does the TNC provide to your transit agency? (Select all that apply) Total Trips Subsidized/Provided # of Unique Customers Total Program Cost Average Cost per Trip Average Fare per Trip Average Subsidy per Trip Average Trip Length Aggregated data on trip time of day/day of week Disaggregated data on trip time of day/day of week % of trips on uberPOOL/Lyft Line/similar shared ride service % of trips on Wheelchair Accessible Vehicles % of trips requested using alternative hailing option (call center, etc.) Aggregated data on trip origins and/or destinations (e.g. by zip code) Disaggregated data on trip origins and/or destinations (e.g. by address or nearest intersection) Other (please specify) 20. On what frequency does the TNC provide this information? (Select one) Weekly Monthly Quarterly By request In real-time (e.g. through access to a shared data dashboard) 21. Do you have a formal agreement or contract provision that requires the TNC to provide certain datasets to your transit agency? (Select one) Yes, and the TNC provides only the datasets required by the agreement or contract Yes, and the TNC provides datasets required by the agreement or contract and additional data not required by contract No, we have no formal agreement or the agreement does not require the sharing of data Other (please specify) 12

104 Partnerships Between Transit Agencies and Transportation Network Companies (TNCs) 22. Is your transit agency permitted to share these data with third parties or the general public? (Select one) No Yes, without restriction Yes, with restrictions (please explain) 13

Transit Agency Survey Instrument 105 Skip Logic Page II TCRP J-11 Task 26: Transit Agency Survey This survey uses skip logic to reduce completion time. To facilitate the skip logic, please select response button(s) below to continue to the next page of the survey. Your selection on this page will not change your response to previous survey questions. 23. Please select the response button below to continue.* No other collaborators or partners Taxi Operator Human Services Transportation Provider Non-Emergency Medical Transportation Provider [Insert text from Other] Other (please specify) 14

106 Partnerships Between Transit Agencies and Transportation Network Companies (TNCs) Contracting and Data Sharing: Other Third Parties - Part I TCRP J-11 Task 26: Transit Agency Survey Please help us understand the contracting and data sharing parameters of relationships with other third parties that participate in your TNC partnership or collaboration. 24. To date, as a component of your transit-TNC program, has your transit agency entered into any form of legal agreement with an additional third party (e.g. wheelchair transport provider or taxi company)? (Select one) * Yes No 15

Transit Agency Survey Instrument 107 Contracting and Data Sharing: Other Third Parties - Part II TCRP J-11 Task 26: Transit Agency Survey No file chosen 25. If allowed, please upload a copy of your agreement with the additional third party. If you have multiple third party agreements you would like to share with the research team, please email copies directly to the person who sent you this survey link. 26. Does the third party participant (e.g. taxi operator, wheelchair van provider) provide access to data related to the program? (Select one) * Yes No, they do not provide access to data 16

108 Partnerships Between Transit Agencies and Transportation Network Companies (TNCs) Contracting and Data Sharing: Other Third Parties - Part III TCRP J-11 Task 26: Transit Agency Survey 27. What datasets does the third party provide to your transit agency? (Select all that apply) Total Trips Subsidized/Provided # of Unique Customers Total Program Cost Average Cost per Trip Average Fare per Trip Average Subsidy per Trip Average Trip Length Aggregated data on trip time of day/day of week Disaggregated data on trip time of day/day of week % of trips on a shared taxi service (i.e. multiple trip requests pooled into the same taxi) % of trips on Wheelchair Accessible Vehicles % of trips requested using alternative hailing option (call center, etc.) Aggregated data on trip origins and/or destinations (e.g. by zip code) Disaggregated data on trip origins and/or destinations (e.g. by address or nearest intersection) Other (please specify) 28. On what frequency does the third party provide this information? (Select one) Weekly Monthly Quarterly By request In real-time (e.g. through access to a shared data dashboard) 29. Do you have a formal agreement or contract provision that requires the third party to provide certain datasets to your transit agency? (Select one) Yes, and the third party provides only the datasets required by the agreement or contract Yes, and the third party provides datasets required by the agreement or contract and additional data not required by contract No, we have no formal agreement or the agreement does not require the sharing of data Other (please specify) 17

Transit Agency Survey Instrument 109 30. Is your transit agency permitted to share these data with third parties or the general public? (Select one) No Yes, without restriction Yes, with restrictions (please explain) 18

110 Partnerships Between Transit Agencies and Transportation Network Companies (TNCs) Operational Characteristics TCRP J-11 Task 26: Transit Agency Survey In this section, we would like to gather information from you on where and how the partnership/collaboration is functioning, and to whom it has been targeted. 31. How would you describe the service area covered (or intended to be covered) by your transit agency’s TNC program? (Select all the apply) Urban Suburban Rural Resort area University/college 32. Who are the target customers of the TNC partnership/collaboration? (Select all that apply) General public People with disabilities People with low incomes People in areas difficult to cover by fixed-route services People needing to travel at times of day not covered by fixed-route transit service People who use their private vehicle and park at a station to access transit Other (please specify) 33. How has your transit agency marketed or promoted the partnership/collaboration? (Select all that apply) Website Social media Local news media Advertisements on existing fixed routes/bus stops/train stations In-person outreach Employer outreach The TNC collaborators or partners have promoted the program on their channels My agency has not marketed or promoted the partnership/collaboration Other (please specify) 19

Transit Agency Survey Instrument 111 34. Apart from the TNC partnership/collaboration, what types of transportation services and programs are offered by your transit agency? (Select all that apply) Subway, Light Rail, or Bus Rapid Transit Fixed-Route Local Bus or Streetcar Commuter Rail Express Bus General Public Demand Response, Dial-A-Ride, or Deviated Bus Service ADA Paratransit Taxi Subsidy Program Guaranteed Ride Home Program Vanpool Program Any Fixed-Route or Demand Response (or similar) Service Operating 24-hours per Day, 7-Days a Week Other (please specify) 20

112 Partnerships Between Transit Agencies and Transportation Network Companies (TNCs) Skip Logic Page III TCRP J-11 Task 26: Transit Agency Survey This survey uses skip logic to reduce completion time. To facilitate the skip logic, please select response button(s) below to continue to the next page of the survey. Your selection on this page will not change your response to previous survey questions. 35. Please select the response button below to continue.* Internal Exploration Only (e.g. completed a study or responded to Board interest) External Exploration (e.g. issued an RFI/RFQ or otherwise publicized a potential upcoming opportunity In Development (e.g. issued an RFP or commenced negotiations with potential partners) Active, Pilot Program (12-Months or Less) Active, Permanent Service Offering Concluded, Eliminated, or Dormant My agency is not considering and has never engaged in a TNC partnership or collaboration (ends survey) 36. Please select the response button below to continue.* Yes No 21

Transit Agency Survey Instrument 113 Regulatory Considerations TCRP J-11 Task 26: Transit Agency Survey 37. Are TNC drivers participating in your program required to undergo drug and alcohol testing? (Select all that apply) All TNC drivers that participate in the program must undergo drug and alcohol testing All TNC drivers in the program service area must already undergo drug and alcohol testing due to local or state requirements We offer customers a choice of providers (e.g. TNCs and taxi company partners) so that some drivers in the program are ensured to have undergone drug and alcohol testing No, TNC drivers are not required to undergo drug and alcohol testing as part of this transit-TNC partnership/collaboration Other (please specify) 38. Are TNC drivers participating in your program required to be fingerprinted for background checks? (Select all that apply) All TNC drivers that participate in the program must be fingerprinted All TNC drivers in the program service area must be fingerprinted due to local or state requirements We offer customers a choice of providers (e.g. TNCs and taxi company partners) so that some drivers in the program are ensured to have undergone fingerprinting No, TNC drivers are not required to be fingerprinted as part of this transit-TNC partnership/collaboration Other (please specify) 39. Does your transit agency require partners to acquire liability insurance above and beyond the TNC’s basic coverage and requirements of drivers? (Select all that apply) Yes, TNC partners must obtain additional liability insurance No, we offer customers a choice of providers (e.g. TNCs and taxi company providers) so that some drivers in the program are ensured to be covered by additional liability insurance No, no partners/collaborators are required to obtain additional liability insurance as part of this transit-TNC program Other (please specify) 22

114 Partnerships Between Transit Agencies and Transportation Network Companies (TNCs) Program Evaluation - Part I TCRP J-11 Task 26: Transit Agency Survey 40. Did your transit agency develop a formal evaluation process for the TNC partnership/collaboration? (Select one) * Yes No, but we are in the process of developing an evaluation framework No, and we do not have plans to develop an evaluation framework 23

Transit Agency Survey Instrument 115 Program Evaluation - Part II TCRP J-11 Task 26: Transit Agency Survey 41. Which of the following metrics are you using to evaluate the your agency’s transit-TNC program? (Select all that apply) Overall cost Cost per trip Overall ridership Average passengers per trip Demographic makeup of participants Geographic areas served Customer satisfaction Customer awareness of program Cars out of parking lot/garage (e.g. for first/last mile and transit access partnerships) Impact on fixed-route transit ridership Impacts on riders with disabilities Mode shift among participants Other (please specify) 42. What methods are you using to collect information about the program? (Select all that apply) Data received directly from TNC partner(s) Data received directly from other third party partner(s) Online survey marketed within the service area Online survey distributed to known participants In-app survey distributed to known participants (in collaboration with TNC or other third party partner) In-person/intercept survey conducted at key pickup/dropoff points Customer feedback received through the TNC and/or third party apps Other (please specify) 24

116 Partnerships Between Transit Agencies and Transportation Network Companies (TNCs) Additional Information TCRP J-11 Task 26: Transit Agency Survey Thank you for completing the survey. A project researcher from Nelson\Nygaard may contract you for a follow up interview in the near future. 43. Please use the comment box below to provide any additional context information you feel was not adequately captured in the survey. 25