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Suggested Citation:"References and Bibliography." National Academies of Sciences, Engineering, and Medicine. 2020. Innovative Solutions to Facilitate Accessibility for Airport Travelers with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/25728.
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Suggested Citation:"References and Bibliography." National Academies of Sciences, Engineering, and Medicine. 2020. Innovative Solutions to Facilitate Accessibility for Airport Travelers with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/25728.
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Suggested Citation:"References and Bibliography." National Academies of Sciences, Engineering, and Medicine. 2020. Innovative Solutions to Facilitate Accessibility for Airport Travelers with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/25728.
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Suggested Citation:"References and Bibliography." National Academies of Sciences, Engineering, and Medicine. 2020. Innovative Solutions to Facilitate Accessibility for Airport Travelers with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/25728.
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Suggested Citation:"References and Bibliography." National Academies of Sciences, Engineering, and Medicine. 2020. Innovative Solutions to Facilitate Accessibility for Airport Travelers with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/25728.
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Suggested Citation:"References and Bibliography." National Academies of Sciences, Engineering, and Medicine. 2020. Innovative Solutions to Facilitate Accessibility for Airport Travelers with Disabilities. Washington, DC: The National Academies Press. doi: 10.17226/25728.
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187 Aira. Minneapolis–Saint Paul International Joins Aira Airport Network to Expand Access to Blind and Low Vision Travelers. 2018. https://aira.io/minneapolis-saint-paul-international-joins-aira-airport-network-to- expand-access-to-blind-and-low-vision-travelers. Airport Consultants Council. Development at U.S. Airports: A Summary Look at Future Trends and Opportunities. Special report. 2017. https://www.acconline.org/documents/Resources/ACC_SOAReport_17Feb17_ v5_i.pdf. Airports Council International—North America. ACI-NA Releases 2017 Passenger Amenities Survey. 2017. https://airportscouncil.org/press_release/aci-na-releases-2017-passenger-amenities-survey/. Airports Council International. Airports & Persons with Disabilities Handbook, 5th edition. Montreal, Québec, Canada. 2018. Airport Sylt. Airport Muenchen Body Scanner. 2017. http://www.airliners.de/airport-muenchen-bodyscanner/ 41430. Airport Technology. Miami Airport Opens New Facility for Passport Screening. March 1, 2018. www.airport- technology.com/news/miami-airport-opens-new-facility-passport-screening/. Anderson, M., and A. Perrin. Tech Adoption Climbs among Older Adults. Pew Research Center. 2017. https:// www.pewinternet.org/2017/05/17/technology-use-among-seniors/. Area of Refuge Systems. Area of Rescue Assistance. https://www.area-of-refuge.com/. Ataullah, S. Hamad International Airport Set to Implement Advanced Security System. The Peninsula. January 6, 2017. https://thepeninsulaqatar.com/article/06/01/2017/Hamad-International-Airport-set-to-implement- advanced-security-system. Autism Speaks. What Is Autism? https://www.autismspeaks.org/what-autism. Bags. Bags VIP Luggage Delivery. 2017. https://www.bagsinc.com/bags-vip-luggage-delivery. Baskas, H. A Day in an “Aging Suit” Shows Airport Accessibility Challenges. USA Today.com. August 24, 2016. https://www.usatoday.com/story/travel/flights/2016/08/24/airport-accessibility/89215592/. Blachly, L. British Airways Begins Biometric Boarding at LAX. Air Transport World. December 19, 2017. https//:atwonline.com/security/british-airways-begins-biometric-boarding-lax. Boudreau, B. J., G. Detmer, S. Tam, S. Box, R. Burke, J. Paternoster, and L. Carbone. ACRP Report 157: Improv- ing the Airport Customer Experience. Transportation Research Board, Washington, D.C., 2016. https:// dx.doi.org/10.17226/23449. Bould, E. Dementia-Friendly Business Guide: A Toolkit on Working Towards Becoming a Dementia-Friendly Organisation. Alzheimer’s Society U.K. 2017. https://www.alzheimers.org.uk/sites/default/files/2018-04/ Alzheimer_s_Society_NEW_Business_guide_Web.pdf. Bradley, J. Cincinnati Int’l and Red Deer Regional Share Their Roadmaps for Social Responsibility. Airport Improvement. May/June 2016. http://digital.airportimprovement.com/?issueID=24&pageID=32. Brault, M. W. Americans With Disabilities 2010. U.S. Census Bureau, Washington, D.C., 2012. https:// www.census.gov/prod/2012pubs/p70-131.pdf. bSquared. FacePort. 2019. bsquared.aero/Faceport.html. Calgary Airport Authority. Creating the YYC Link Passenger Shuttle. 2016. http://www.yyc.com/ CALGARYAIRPORTAUTHORITY/NewInternationalTerminal/Blog/TabId/785/ArtMID/1885/ArticleID/6/ Creating-YYC-Link.aspx. Campbell, O. Designing for the Elderly: Ways Older People Use Digital Technology Differently. Smashing Magazine. February 5, 2015. https://www.smashingmagazine.com/2015/02/designing-digital-technology- for-the-elderly/. Canadian Transportation Agency. Communication Barriers: A Look at Barriers to Communication Facing Persons with Disabilities Who Travel by Air. 1997. Ottawa, Ontario, Canada. References and Bibliography

188 Innovative Solutions to Facilitate Accessibility for Airport Travelers with Disabilities Canadian Transportation Agency. Passenger Terminal Accessibility: Code of Practice. Ottawa, Ontario. 2007. https://www.otc-cta.gc.ca/eng/publication/passenger-terminal-accessibility. Castiglioni, R. UK CAA New Disability Information Requirements for Airlines. Reduced Mobility Rights Lim- ited. December 5, 2014. http://www.reducedmobility.eu/20141205557/The-News/uk-caa-new-disability- information-requirements-for-airlines.html. Castiglioni, R. From Assistance to Bespoke Customer Service. International Airport Review. June 2019. Cecchini, C. Why Airports Need Pharmacies. Op-Med. July 2, 2018. https://opmed.doximity.com/articles/ why-airports-need-pharmacies-dda7e393-3fe8-474f-883f-ee826531c2d3. Center for Excellence in Universal Design. Building for Everyone: A Universal Design Approach. National Disability Authority, Dublin, Ireland. http://universaldesign.ie/Built-Environment/Building-for-Everyone. Center for Inclusive Design and Environmental Access. About Innovative Solutions for Universal Design. https:// www.thisisud.com/about.php. Center for Inclusive Design and Environmental Access. Anthropometry of Wheeled Mobility Project. Final report. 2010. www.udeworld.com/documents/anthropometry/pdfs/AnthropometryofWheeledMobilityProject_ FinalReport.pdf. Centers for Disease Control and Prevention. Prevalence of Disabilities and Health Care Access by Disability Status and Type Among Adults—United States, 2016. August 17, 2018. https://www.cdc.gov/mmwr/volumes/67/wr/ mm6732a3.htm?s_cid=mm6732a3_w. City of Chicago. City of Chicago Rules: Taxicab Medallion License Holder Rules, Amended and Effective Sept. 21, 2018. https://www.chicago.gov/content/dam/city/depts/bacp/Rules/amendtxmedlicholder rulrgsfinalsig9232015.pdf. City of Phoenix Aviation Department. Rule and Regulation: Phoenix Sky Harbor International Airport (PHX) Ground Transportation Operating Requirements. 2016. https://www.skyharbor.com/docs/default-source/ pdfs/rules-and-regulations/doc060816-06082016165741.pdf?sfvrsn=6e2f9e88_4. Civil Aviation Authority. CAA Guidance for Airports on Providing Assistance to People with Hidden Disabilities. London, UK. 2016a. http://www.caa.co.uk/CAP1411. Civil Aviation Authority. New CAA Report Rates Airports on Quality of Assistance for Passengers with a Disability or Reduced Mobility. 2016b. https://www.caa.co.uk/News/New-CAA-report-rates-airports-on- quality-of-assistance-for-passengers-with-a-disability-or-reduced-mobility/. Corgan Associates, Inc. ACRP Report 10: Innovations for Airport Terminal Facilities. Transportation Research Board of the National Academies, Washington, D.C., 2008. https://dx.doi.org/10.17226/14219. Corrigan, C., and M. Lenahan. Data Suggests Airports Are Wasting Their Time with Mobile Apps. PhocusWire. April 4, 2016. https://www.phocuswire.com/Data-suggests-airports-are-wasting-their-time-with-mobile- apps. Craig, T. First-of-Its-Kind Checkpoint Trialled. Passenger Terminal Today. September 5, 2019. https:// www.passengerterminaltoday.com/news/security/first-of-its-kind-checkpoint-trialled.html?utm_ source=mailing&utm_medium=email. Deaf Architecture. https://www.scribd.com/presentation/39436945/DEAF-Architecture. Dementia.org. What Is Dementia? 2019. https://www.dementia.org/what-is-dementia. Disabled World. Cognitive Disability: Information on Intellectual Disabilities. 2016. https://www.disabled- world.com/disability/types/cognitive/. Dorsey, B. TSA’s New Body Scanners Could Be the Key to Shorter Security Lines. December 18, 2018. https://thepointsguy.com/news/tsas-new-body-scanners-could-be-the-key-to-shorter-security-lines/. European Civil Aviation Conference. ECAC Policy Statement in the Field of Civil Aviation Facilitation: Doc. No. 30 (PART I), Annex 5-C, 12th edition. May 2018, Amendment N.1. https://www.ecacceac.org/ documents/10189/51566/Doc+30+Part+I+12th-Dec+2018-Amdt1-final.pdf/7f35c0b7-9f18-48cb-aca0- aaed0a84f2a2. European Commission. Regulation (EC) No. 1107/2006 of the European Parliament and of the Council of 5 July 2006 Concerning the Rights of Disabled Persons and Persons with Reduced Mobility When Travelling By Air. Official Journal of the European Union. 2006. http://eur-lex.europa.eu/legalcontent/EN/TXT/PDF/ ?uri=CELEX:32006R1107&from=EN. Exruptive. Exruptive Security. 2019. https://www.exruptive.com/trolley-scanner. Federal Aviation Administration. Advisory Circular 150/5220-21C: Aircraft Boarding Equipment. Washington, D.C., 2012. https://www.faa.gov/documentLibrary/media/Advisory_Circular/150_5220_21c.pdf. Federal Aviation Administration. Airport Disability Compliance Program (ADCP). Presented at ACRP National Airports Training Conference, Washington, D.C., 2015. Federal Aviation Administration. 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190 Innovative Solutions to Facilitate Accessibility for Airport Travelers with Disabilities International Air Transport Association. Airport Development Reference Manual, 10th Edition. 2016. https:// www.iata.org/publications/Documents/adrm10-toc-20161021.pdf. International Civil Aviation Organization. Manual on Access to Air Transport by Persons with Disabilities, Québec, Canada. 2013. International Transport Forum. Roundtable Report 165: Economic Benefits of Improving Transport Accessibil- ity. Paris. 2017. https://www.itf-oecd.org/sites/default/files/docs/economic-benefits-improved-accessibility- transport-systems.pdf. Jansen, B. TSA: Up to 60 Automated Checkpoint Lanes to Be Installed This Year. Central Florida Future. July 13, 2016. ux.centralfloridafuture.com/story/news/2016/07/13/tsa-up-60-automated-checkpoint- lanes-year/87046550/. Jansen, B. Disability Complaints to Airlines Doubled in a Decade, GAO Finds. USA Today. 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192 Innovative Solutions to Facilitate Accessibility for Airport Travelers with Disabilities Smith, J. F., and T. W. Haines. ACRP Synthesis 90: Incorporating ADA and Functional Needs in Emergency Exercises. Transportation Research Board, Washington, D.C., 2018. https://dx.doi.org/10.17226/25208. Special Mobility. Multimobby. https://airports.specialmobility.eu/userfiles/file/Multimobby.pdf. Special Report 319: Between Public and Private Mobility: Examining the Rise of Technology-Enabled Transportation Services. Transportation Research Board, Washington, D.C., 2016. https://doi.org/10.17226/21875. Statistics Canada. New Data on Disability in Canada. November 28, 2018. https://www150.statcan.gc.ca/n1/ pub/11-627-m/11-627-m2018035-eng.htm. Steinfeld, E., and J. L. Maisel. Universal Design: Creating Inclusive Environments. John Wiley & Sons, Inc., Hoboken, New Jersey. 2012. Storm Interface. 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The airport industry has adopted specific design codes in response to state and federal regulatory requirements—including the Americans with Disabilities Act—to accommodate employees and travelers with disabilities. These design codes include general architectural guidelines and technology adapted for transportation facilities.

The TRB Airport Cooperative Research Program's ACRP Research Report 210: Innovative Solutions to Facilitate Accessibility for Airport Travelers with Disabilities outlines innovative solutions to facilitate accessibility for passengers with a variety of physical, sensory, and/or cognitive challenges.

The report includes additional materials, including case-study highlights in Appendix A, a user-needs survey in Appendix B, and a Wayfinding Accessibility Audit Checklist, which also includes a separate introduction.

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