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2 NCHRP LRD 83 CONTENTS I. Introduction, 3 A. Technical Instructions, Research Studies and Guidelines, 3 B. Internal and External Communications of the Agency, 4 II. Consideration of Legal Issues Arising from Publications and Communications, 4 A. Language Found in Publications Intended for Internal Use, 4 B. Language Used in Communications of the Agency, 5 C. Industry Standards, 6 D. Agency Discretion and Engineering Judgment, 7 E. Standards of Care, 7 III. Recommendations for Liability Neutral Documents and Communication Strategies, 8 A. Choosing Each Word Carefully, 8 B. Scheduled Policy Reviews, 12 C. Negligence Per Se, 12 D. Vague Phrases Should Not Be Used, 13 E. Protections Under 23 U.S.C. § 409, 14 F. Surplus Language, 15 G. Match Field Conditions to Language in Guidance, 18 H. Development of Liability Neutral Guidance, 20 IV. Media Training, 21 V. Recommendations for Liability Neutral Documents and Communication Strategies, 21 A. Choose Each Word Carefully, 21 B. Scheduled Policy Reviews, 22 C. Negligence Per Se, 22 D. Vague Phrases Should Not Be Used, 22 E. Protections Under 23 U.S.C. § 409, 22 F. Surplus Language, 22 G. Match Field Conditions with Language in Guidance, 22 H. Internal Communications of the Agency, 22 VI. Conclusion, 22 APPENDIX AâSurvey Letter and Questions, 24 APPENDIX Bâ Iowa Department of Transportation Five Câs, 26