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13 Furthermore, since the use of agency service agreements has been growing among transit agencies, those who are interested in developing them could benefit from a handbook for negotiating agency service agreements. As discussed in the digest, agency ser- vice agreements are often undocumented and/or considered confi- dential. The handbook could provide a framework to approach the growing needs of human services transportation for transit agencies to broaden their services. It would support them and provide prac- tical experiences as they develop relationships, communicate, and collaborate with social service agencies; identify how to develop cost models for agency fares; use technology; and monitor the service they provide so that they can continuously improve. This would sup- port and guide transit agencies as they continue to develop new partnerships and win/win relationships among the transit agencies, social services agencies, and the riders and their families. BIBLIOGRAPHY Cherrington, L., S. Edrington, J. Burkhardt, D. Raphael, P. W. Collette, S. Borders, R. Peterson, J. Dalton, and R. Garrity. TCRP Research Report 202: Handbook for Examining the Effect of Non-Emergency Medical Transportation Brokerages on Transportation Coordination, Transporta- tion Research Board of the National Academies, Washington, DC, 2018. Federal Transit Administration, Americans with Disabilities Act (ADA); Guidance, FTA Circular C 4710.1, U.S. Department of Transportation, Washington, DC, 2015. Frequently Asked Questions: WisDOT Agency Fares, Wisconsin Depart- ment of Transportation, Madison, WI, 2018. U.S. Department of Transportation (U.S. DOT), Transportation Services for Individuals with Disabilities (ADA), 49 CFR, Part 37, 2019 [Online]. Available: https://www.ecfr.gov/cgi-bin/retrieveECFR?gp=& SID=923e1a0b39eb6618b3d19d0e37e48a82&mc=true&n+pt49.1. 37&r=PART&ty=HTML [retrieved May 19, 2019].
Transportation Research Board 500 Fifth Street, NW Washington, DC 20001 These digests are issued in order to increase aware- ness of research results emanating from projects in the Cooperative Research Programs (CRP). Persons want- ing to pursue the project subject matter in greater depth should contact the CRP Staff, Transportation Research Board, National Academies of Sciences, Engineering, and Medicine, 500 Fifth Street, NW, Washington, DC 20001. COPYRIGHT INFORMATION Authors herein are responsible for the authenticity of their materials and for obtaining written permissions from publishers or persons who own the copyright to any previously published or copyrighted material used herein. Cooperative Research Programs (CRP) grants permission to reproduce material in this publication for class- room and not-for-profit purposes. Permission is given with the understanding that none of the material will be used to imply TRB, AASHTO, FAA, FHWA, FTA, GHSA, NHTSA, or TDC endorsement of a particular product, method, or practice. It is expected that those reproducing the material in this document for educational and not-for-profit uses will give appropriate acknowledgment of the source of any reprinted or reproduced material. For other uses of the material, request permission from CRP. Subject Areas: Public Transportation ISBN 978-0-309-67413-3 9 7 8 0 3 0 9 6 7 4 1 3 3 9 0 0 0 0 NON-PROFIT ORG. U.S. POSTAGE PAID COLUMBIA, MD PERMIT NO. 88
