Elements of Systems Modernization for the Social Security Administration (1991) / Chapter Skim
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Appendix D: SSA's Major Services
Appendix D: SSA's Major Services
Pages 87-98
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From page 87... ...
132 hearing offices The Title XVI Folder Servicing Operation A headquarters complex that separately houses: the central management/adm~nistrative/staff components the Office of Central Records Operations the National Computer Center (NCC) the Office of Disability and International Operations (ODIO)
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From page 88... ...
~ .1. ~ 7 ~ O Replacing SSN Cards and Updating Information More than half of the enumeration workload involves requests for replacement SSN cards to reflect name changes or to replace cards that have been lost or damaged.
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From page 89... ...
The demand for general information increases greatly when there are public announcements or legislative changes, but the request rate is reduced when users find the lines busy. The general information workload is difficult to predict, but it can be a significant burden to the available telephone line facilities.
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From page 90... ...
Earnings records containing yearly total earnings are accessible on-line for the years 1951 to the present. Detailed records containing a breakdown of earnings under different employers are accessible on-line for 1978 to the present.
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From page 91... ...
However, a DO can provide an unedited earnings summary' allowing an inquirer to verify that earnings were posted correctly, and does, of course, determine the exact amount of a benefit payment during the development of a claim once one has been filed. Initiating Retirement Benefits This process normally begins when an applicant for OASI benefits calls or visits an SSA office.
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From page 92... ...
Adjudicating Disability Claims Individuals who have earned sufficient quarters of coverage and who meet the definition of being disabled under Title II of the Social Security Act are eligible for benefit payments under the DI program. Because eligibility for benefits is based partially on medical information, which is subject to interpretation, the adjudication of disability benefits is more complex than is adjudication of OASI benefits.
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From page 93... ...
of the Social Security Act to ensure a minimum level of income for needy aged, blind, and disabled people. Federal funding for Title XVI programs, which include Supplemental Security Income (SSI)
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From page 94... ...
When the spouse is eligible for retirement benefits based on his or her own earnings record as well as that of the retiree, benefits are computed on both records. If the SSA determines that the spouse would receive more benefits if entitled on the retiree's record alone, the spouse receives his or her own benefit payment plus an amount that, when added to this payment, will make the spousal payment equal to what he or she would have received if entitled to benefits solely on the retiree's record.
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From page 95... ...
Types of post-entitlement information normally reported include the following: Changes in name or address Changes in marital status Requests for electronic funds transfer or changes in EFT account information Post-entitlement earnings Changes in status of dependents Notification of death The SSA's post-entitlement workload also includes responding to inquiries from
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From page 96... ...
Rather, they update on-line pending files that feed batch update processes. Most of the SSA's master files are updated on a daily basis.
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From page 97... ...
Obtaining Information about Death from State Records The SSA obtains information from states concerning the deaths of beneficiaries using an automated State death-match operation. This data exchange helps the SSA ensure that it does not continue to make benefit payments to deceased beneficiaries.
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From page 98... ...
. Using primarily manual collection methods, debt collection staffs at the PSCs try to collect overpayments.
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