An Assessment of the National Institute of Standards and Technology Measurement and Standards Laboratories Fiscal Year 2002 (2002) / Chapter Skim
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9 Measurement Services
9 Measurement Services
Pages 311-320
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9 Measurement Services 311
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MacFadden, this assessment of the NIST Measurement Services Program is based on a formal meeting of the panel on April 3-5, 2002, in Gaithersburg, Md., and on documents provided by NIST.
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NIST MEASUREMENT SERVICES ACTIVITIES NIST presented the panel with a summary of its measurement services activities, which are viewed by the institute as a primary mechanism for transferring the results of the investments it makes in measurement science and engineering. The services provide industry with direct links to high-accuracy, primary national measurement standards, calibration of measurement capabilities, and national databases.
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The MSAG efforts seek to ensure quality service and technology to NIST measurement services customers and uniform policies for measurement services throughout NIST. ASSESSMENT OF NIST MEASUREMENT SERVICES The assessment of NIST measurement services should include both an assessment of the technical merit of the relevant research programs in the Measurement and Standards Laboratories and an assessment of the quality of services provided through Technology Services.
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input from the National Measurements Requirements Committee of the National Conference of Stanciarcis Laboratories International (NCSLI) are used to seek customer feedback on services proviclec} and input on services clesirecI.
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The panel also notes that few of the NIST laboratories seem to have strong ties to NIST Manufacturing Extension Partnership Centers. These centers provide NIST with another opportunity to disseminate the results of its work, and they seem to be particularly appropriate vehicles for expanding customer awareness of measurement services.
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Overall, NIST has an excellent human resource base on which to support its measurement services. In general, the equipment supporting measurement services is good, although some significant exceptions may exist, as noted in the laboratory assessments in previous chapters of this report.
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On a similar note, even though there appears to be a conscious effort to assess NIST impact and the value of particular measurement services, a few SRMs were rather lowtechnology in approach and might be migrated out-of-house in order to free up NIST resources to work on development and support of SRMs requiring more sophisticated technical expertise. The MSAG -r -- -- -- ~ rr -- - -should review the SRM portfolio to determine whether such opportunities exist.
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MAJOR OBSERVATIONS The panel presents the following major observations: · The current system of flexible distributed management of NIST measurement services provides the capacity for positive customer relationships and responsiveness, excellent technical decision making, and structured coordination through the internal Measurement Services Advisory Group. · Excellent grassroots connection with the customers of measurement services is evident, and much information on customer needs is gathered through such channels.
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· The MSAG should expand the NIST quality system to include a statement of voluntary compliance with the ISO/IEC 17025 quality standard where applicable and appropriate to a national measurement institute.
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