Key Performance Indicators for Federal Facilities Portfolios Federal Facilities Council Technical Report Number 147 (2005) / Chapter Skim
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INTRODUCTION 5 5 1 Introduction BACKGROUND Successful public managers are concerned with delivery of services to the public, finances, efficient operations, employee satisfaction, and the needs and wants of the community and its stakeholders. Good public managers have long recognized the need to set goals and standards, identify and capitalize on opportunities, detect and resolve difficulties, understand and improve upon processes, and document the results of public investments in programs and capital improvements.
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6 KEY PERFORMANCE INDICATORS FOR FEDERAL FACILITIES PORTFOLIOS whose role as a landlord to other agencies is unique, manages individual buildings (primarily offices and courthouses) located in hundreds of municipalities across the United States.
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INTRODUCTION 7 Key components of an effective performance measurement system include • Clearly defined, actionable, and measurable goals that cascade from organizational mission to management and program levels to individual performance; • Cascading key performance indicators that can be used to measure how well mission, management, program, and individual goals are being met; • Established baselines from which progress toward attainment of goals can be measured; • Accurate, repeatable, and verifiable data; and • Feedback systems to support continuous improvement of an organization's processes, practices, and results (outcomes)
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8 KEY PERFORMANCE INDICATORS FOR FEDERAL FACILITIES PORTFOLIOS ment of the operation and/or the outcomes of a program or policy, compared with explicit or implicit standards, as a means of contributing to the improvement of the program or policy (Weiss, 1998; NRC, 2004, p.
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INTRODUCTION 9 range of financial and nonfinancial results (outcomes) of investments in portfolios of facilities.
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