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Chapter 1 - Introduction to the Transit Scheduling Manual
Pages 6-10

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From page 6...
... Chapter 1. Introduction to the Transit Scheduling Manual
From page 7...
... To customers, a schedule provides the essential information needed to plan a trip, defi nes the arrival and departure times and the time the trip will take, makes suffi cient capacity of service available so that the customers' trip will be comfortable, and ensures that customers will arrive at their destination at the promised time. Senior management at one of the case study agencies noted that if you want to pay attention to customer service, then you have to pay attention to scheduling.
From page 8...
... This means that scheduling purely by hand is no longer practical, even for small transit properties, where keeping on-board electronic gadgets such as next stop annunciators up to date can take longer than the regular scheduling process. And yet, today's highly effi cient computerized scheduling software packages, while supplying all these downstream requirements quickly and accurately, tend to mask the whole scheduling process, especially for beginners.
From page 9...
... We take the view that a computer and scheduling package should be thought of as a tool…a very useful and powerful tool, but one that must be applied with the seasoned knowledge of a scheduling professional. As a colleague once put it: "You give a person MS Word and don't expect them to write the great American novel -- so don't give them a computerized scheduling package and expect that they can produce high quality schedules!
From page 10...
... Subsequent chapters address the individual elements of scheduling: Chapter ͯ: Schedule Building Chapter Ͱ: Schedule Blocking Chapter ͱ: Runcutting Chapter Ͳ: Rostering Chapter ͳ: Rail Scheduling The chapters have basic, intermediate, and advanced levels. At the end of each section, you will have the choice to continue along in the same section of the following chapter or to move on to a higher level within the topic.


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