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Transportation Performance Management: Insight from Practitioners (2010) / Chapter Skim
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Pages 37-41

The Chapter Skim interface presents what we've algorithmically identified as the most significant single chunk of text within every page in the chapter.
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From page 37...
... This chapter offers suggestions on how to create enduring and successful performance management programs. Why do some DOTs' performance programs falter?
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From page 38...
... As a result, an incoming leader may be tempted to make his or her administrative mark by charting a course away from performance management. DOTs that have successfully carried performance management forward across administration changes report an ability to institutionalize performance management in several ways: Ensure senior career DOT managers share a leadership stake in performance management.
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From page 39...
... 6.2 Use Performance Management to Build Bridges with State Legislators Many state DOTs have developed performance management or measurement efforts in response to legislative mandates although a few have taken on performance management of their own initiative. However a program is established, DOTs usually find the state legislature to be an important audience for their performance results.
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From page 40...
... In these programs, performance results are discussed internally at management meetings, but they are also presented publicly in regular reports. The external audiences for these 40 Transportation Performance Management: Insight from Practitioners Florida DOT -- Florida sustains its performance management program for areas like maintenance by codifying the requirements into state law.
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From page 41...
... Publish performance results regularly in print and on the web. To ensure the program will be sustained through leadership transitions, make performance data meaningful and regularly available to external customers who will come to depend on it and expect it.
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Key Terms

  • performance management
  • performance results
  • mance results
  • mance measurement
  • institutionalize performance

  • senior management
  • management programs
  • state legislators
  • specific performance
  • dot managers

  • portation performance
  • successful performance
  • strategic intermodal
  • management program
  • transportation performance


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