Guide to Integrating Business Processes to Improve Travel Time Reliability (2011) / Chapter Skim
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Pages 10-15
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From page 11... ...
There are two levels of business processes that support travel time reliability: operational and programmatic. Operational processes are those that are typically sequential, well defined, and outcome oriented.
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Relationship between operational and programmatic business processes. Michigan Department of Transportation Work Zone Traffic Control Modeling MDOT has developed a tool for work zone modeling for use by construction engineers.
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Strategies that can address more complex process integration efforts include the following: • Formalizing roles and responsibilities through an agreement, such as a memorandum of understanding, intergovernmental agreement, or other binding vehicle. • Establishing justification by identifying a common goal, particularly between two agencies or divisions.
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Dispatch is Notified of Incident Instant Tow Dispatched Yes No Yes No Instant Tow Operator Arrives on Scene Reimburse Tow Operator for Dry Run No Dispatch is Cancelled and No Reimbursement to Tow Operator Yes Instant Tow Operator Provides Tow Yes Motorist Reimburses Tow Operator for Service In s ta n t T o w O p e ra to r No Instant Tow Service Complete Instant Tow Activity Reports Compiled Motorist Receives Tow Tow Operator Completes Accountability Form WSP Solicits Tow Operators to Participate in Instant Tow Program WSP Officer on Scene Provides Approval to Tow Vehicles Performance Monitoring Reports Generated Incident is Blocking at Least One Lane of Traffic? Situation Arises That Negates Need for Tow (Ex.
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From page 15... ...
It also can help identify additional support needs, such as for training, formal agreements, or policy requirements. The BPMN documentation allowed the team to identify crucial integration points within each case study so that real-world examples of how these processes are affecting travel time reliability could be extracted and summarized.
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