Guide to Integrating Business Processes to Improve Travel Time Reliability (2011) / Chapter Skim
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Pages 16-27
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This is the core step toward process integration. Step 5: Assess Process.
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This step will have a direct impact on the long-term survival of a process within an organization. STEP 1: INFLUENCES Analysis of the case studies presented in Integrating Business Processes to Improve Travel Time Reliability (2)
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There is no single right way to start process integration, and the selected case studies provide examples of successful process integration using all three types of influences. Figure 3.2 shows the influence as the first step in the development or modification of a business process.
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STEP 3: IDENTIFY AND DOCUMENT CURRENT BUSINESS PROCESSES Even in the absence of formal documentation of existing processes, typically existing conditions and processes are known to some extent. However, more often than not, the documentation step is overlooked in assessing current operational processes.
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Step 3: Identify and document current business processes.
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Figure 3.5 illustrates the location of the process development and change, as well as process implementation activities within the business process integration flowchart. North Carolina Department of Transportation Traffic and Safety Operations Committee The NCDOT Committee looks at processes continuously throughout the life of a construction project.
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Measuring effectiveness or outcomes also provides an opportunity to periodically evaluate the effectiveness of various business processes and modify or change elements of the process if needed. Figure 3.6 shows that the assessment step is within the iterative operational integration stage.
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Complete documentation of the established procedural steps and evaluation methods makes maintenance of the process easier for the agency and stakeholders. Not documenting a new or changed process involves the same risks as noted in Step 3 (Identify and Document Current Business Processes)
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STEP 7: INSTITUTIONALIZE PROCESS Institutionalization is the final step in the successful integration of business processes. It is the way in which a new or changed process is incorporated into existing policies or management programs.
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Figure 3.8 shows that institutionalization is the final step in the integration of business processes. The most successful examples of business processes rely on linking them to firmly established agency goals, objectives, or mission-critical activities.
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22 GUIDE TO INTEGRATING BUSINESS PROCESSES TO IMPROVE TRAVEL TIME RELIABILITY Figure 3.8. Step 7: Institutionalize process.
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