Guide to Integrating Business Processes to Improve Travel Time Reliability (2011) / Chapter Skim
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Pages 44-45
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From page 44... ...
Not only are there different constraints to be worked through at the institutional level, there is also a much less direct relationship between those programmatic processes and their contribution to travel time reliability. Yet, institutionalizing processes so that they influence training, staffing and resource management, planning, programming, and policy is an essential enabler to effective business process integration.
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From page 45... ...
To extrapolate impacts on reliability, agencies need to capture those operational and response metrics that contribute to an overall reliability strategy: reduced delay, increased use of traveler information systems, number of automated information exchanges with key partners, and proactive preventive maintenance activities, among others. Such metrics can help show how incremental process enhancements and integration efforts provide a cumulative impact on network operations and reliability.
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