Guide to Integrating Business Processes to Improve Travel Time Reliability (2011) / Chapter Skim
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Pages 6-9
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Business processes comprise two general types of activities: operational processes and institutional or programmatic processes. At the operations level, various processes evolve and are coordinated among those who are responsible for overseeing or carrying out operational initiatives.
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Finally, it summarizes the benefits and challenges associated with integrating and institutionalizing processes related to travel time reliability. Additional information from the research is presented in the SHRP 2 L01 report, Integrating Business Processes to Improve Travel Time Reliability (2)
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3GUIDE TO INTEGRATING BUSINESS PROCESSES TO IMPROVE TRAVEL TIME RELIABILITY INTENDED READERSHIP The intended readership of this guide includes managers within state and local agencies that are responsible for overseeing operations programs for traffic management, maintenance, traveler information, and incident response and management. The content and context of operational processes described here are focused on managers who develop programs, who liaise with internal and external departments within a department of transportation (DOT)
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