Guide to Integrating Business Processes to Improve Travel Time Reliability (2011) / Chapter Skim
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Not only are there different constraints to be worked through at the institutional level, there is also a much less direct relationship between those programmatic processes and their contribution to travel time reliability, although institutionalizing certain processes may be an important enabler of operations processes. Process integration at the programmatic level may require more formal adoption of the changes and will generally take longer and involve higher levels of decision makers within one or more agencies.
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The guide is not specific to any one process. Its purpose is to assist any agency that is seeking to improve travel time reliability through improved coordination and integration of multiple processes and agencies.
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xv CONTENTS 1 CHAPTER 1 Purpose 1 Introduction and Background 2 Contents and Organization 3 Intended Readership 5 CHAPTER 2 Travel Time Reliability and Operations 5 What Is Travel Time Reliability? 6 Focus on Business Processes and Process Integration 8 Modeling and Analyzing Business Processes 11 CHAPTER 3 Methodology for Analyzing and Integrating Business Processes 13 Step 1: Influences 14 Step 2: Define the Specific Reliability Goal 15 Step 3: Identify and Document Current Business Processes 16 Step 4: Develop/Change and Implement Process 18 Step 5: Assess Process 19 Step 6: Document Process 20 Step 7: Institutionalize Process
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xvi 23 CHAPTER 4 Applying Process Integration Analysis 23 WSDOT Instant Tow 29 I-80 Winter Operations and Mobility in Nevada 35 CHAPTER 5 Process Integration Benefits and Challenges 35 Benefits of Process Integration 36 Obstacles to Process Integration 37 Aligning with Other Institutionalized Processes 39 CHAPTER 6 Summary 41 References Color versions of the figures in this guide are available online: www.trb.org/Main/Blurbs/165284.aspx.
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