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Institutional Architectures to Improve Systems Operations and Management (2012) / Chapter Skim
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Pages 31-33

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From page 31...
... Department of Transportation, Research and Innovative Technology Administration, 2009b.) • State programs in traveler information -- 511 program and travel time information on dynamic message signs.
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From page 32...
... Institutional-related questions included the following: • Departmental structure -- number of districts with transportation management centers (TMCs) and range of strategies applied; • Culture and leadership -- formality of operations mission, relative program priority, expression in policy documents, dashboards, degree of senior championship of SO&M at central office and districts, accountability for operations attainments; • Authorization -- existence of state budget category for SO&M, key legal authorities for field activities; • Planning and resource allocation -- formal resource allocation for SO&M, staff positions; • Organization -- degree of consolidation within central office and districts, executive level of responsibility (compared to other programs)
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From page 33...
... Step 3: Analyze Data, Survey, and Interviews The empirical data, survey, and interviews were conducted to identify key relationships between SO&M programs and business processes, comparing mature states with transitioning states to determine key institutional characteristics that support effective programs. To relate institutional architecture to the apparent level of SO&M program impacts, the approach needed to identify the key business processes that appeared to be essential to effective programs, as well as to distinguish varying levels of effectiveness.
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Key Terms

  • transportation research
  • field procedures
  • central office
  • budget category
  • tral office

  • virginia transportation
  • state program
  • process issues
  • ing levels


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