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Institutional Architectures to Improve Systems Operations and Management (2012) / Chapter Skim
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Appendix E - Example of Change Management Program for a State DOT
Pages 83-86

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From page 83...
... Performance needs to be continuously measured. Strategy: Develop program for performance measurement for all system operations applications sufficient for use in measuring enhanced application strategy effectiveness, improving programs, and supporting accountability (internally and externally)
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From page 84...
... Example of Change Management Program for a State DOT (continued) Agency Self-Evaluation-Based Implementation Issues/Needs Related Maturity Framework Strategies Responsibility Additional Steps to Advanced Capabilities Establish process to incorporate performance measurement into standards as statewide traffic data on travel conditions become available.
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From page 85...
... Immediate Action Priority Identify issues and options in refined/rescoped approach to outsourcing TMCs, safety service patrol, and asset management to meet overall agency technical, staffing, and management objectives regarding staffing levels and core-capacity retention. Additional Steps to Advanced Capabilities Operations Division with regions Systems Operations DirectorateConduct broad comparison across a range of issues -- including cost, staffing limitations, flexibility, performance management, access to technology, etc.
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From page 86...
... Agency Self-Evaluation-Based Implementation Issues/Needs Related Maturity Framework Strategies Responsibility Additional Steps to Advanced Capabilities Include operations infrastructure needs in maintenance budgeting at the statewide and regional levels. Ensure that resource allocation accounts for special legacy maintenance burden, megaprojects, and issues of donor–donee districts.
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Key Terms

  • operations directorate
  • immediate action
  • central office
  • project development
  • action priorities

  • state dot
  • management program
  • change management
  • operations activities
  • agency project

  • develop program
  • allocation process
  • management policy
  • priorities establish
  • top management

  • position descriptions
  • position specifications
  • hampering development
  • zone traffic
  • develop statewide

  • core program
  • emergency response
  • budget line
  • traffic engineering
  • office perspectives

  • framework strategies
  • introduce accountability
  • integrated project
  • maintenance projects
  • allocation processes


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