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Guidebook for Measuring Performance of Automated People Mover Systems at Airports (2012) / Chapter Skim
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1.1 Research Approach
Pages 4-5

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From page 4...
... The next step of the research involved developing a plan for a survey to investigate the current practice of performance measurement by APM systems at airports. The plan included details on gathering data from visits to select airport and urban APM system sites in North America, a copy of the survey instruments, a list of the airport and non-airport APM properties to be surveyed, and the areas that the survey addressed, which included the characteristics of APM systems, the performance measures used, the data collection practices associated with the performance measures, performance data for the most recent year, and suggestions for improving data collection and performance measurement practices.
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From page 5...
... This report begins with a summary of the guidebook, this chapter, which provides the background on the project and research approach, and follows with: Chapter 2: Introduction Chapter 3: Transitioning from APM Planning and Implementation to APM Operations and Maintenance Chapter 4: Performance Measurement of APM Systems at Airports: The Current Situation Chapter 5: Performance Measures for APM Systems at Airports: Recommended Approach Chapter 6: Other Airport APM System Performance Measures Chapter 7: Implementing an Airport APM Performance Measures Program The guidebook also includes Exhibit A, which contains the forms to be used to report the airport APM performance measures and descriptive characteristics on a monthly basis, as well as the survey to be used to gather data for the Passenger Satisfaction performance measure. The forms provided in Exhibit A are available for download from the summary page for ACRP Report 37A at http:// www.trb.org/Main/Blurbs/166387.aspx.
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Key Terms

  • project team
  • apm industry
  • common set
  • service availability
  • apm performance

  • airport apms
  • apm properties
  • descriptive characteristics
  • performance data
  • compare performance

  • common performance
  • apm planning
  • apm operations
  • developing performance
  • satisfaction performance

  • implement performance
  • measuring performance
  • requires performance
  • compare apm
  • performance metric

  • performance visibility
  • performance reporting
  • performance measure
  • compare airport
  • monthly basis

  • potential usefulness
  • improving data
  • acrp report
  • measures chapter
  • summary page


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