Practices to Protect Bus Operators from Passenger Assault (2011) / Chapter Skim
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Therefore, it is important that transit agencies address the issue of operator assaults before they become problematic. "Assault" of a bus operator is defined broadly in this synthesis and includes acts of aggression that may or may not cause physical injury to the operator.
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Primary factors contributing to bus operator assaults were fare enforcement and intoxicated passengers or drug users, followed by rule enforcement other than fare enforcement, school/youth-related violence, and individuals with mental illness. Larger and midsize respondents were more likely to indicate that fare enforcement and intoxicated persons or drug users were contributing factors to operator assaults.
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Two agencies noted that their bus operators remind unruly passengers about the surveillance on the buses; these reminders have prevented disputes or conflicts from escalating into operator assaults. • Barriers -- Several agencies are using or testing operator barriers or partial enclosures on buses to deter or mitigate assaults.
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states now have enhanced penalties for operator assault; transit agencies have worked with the Amalgamated Transit Union to support passage of this legislation to protect operators from passenger assault. Currently, no Canadian province has passed this type of legislation.
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Community outreach programs educate and familiarize the public with their transit agencies and workers, including bus operators; address areas of concern; and initiate or support community activities. These efforts typically enhance the agencies' public image, boost ridership, and strengthen their relationship with their ridership, diminishing the likelihood of operator assault.
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Although an assault such as spitting or verbal insults may not cause physical harm to the operator, it can cause significant emotional distress. Research into an expanded database can help agencies identify emerging trends, incident types, perpetrators, and dangerous individuals and provide agencies with information to forecast violence against operators and other employees.
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