Improving Bus Transit Safety Through Rewards and Discipline (2012) / Chapter Skim
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This synthesis can be used to aid public transit agencies and other stakeholders in deciding how to proceed in this area. A literature review on the use of rewards and discipline programs for bus operators in the public transit industry, a survey of 30 North American transit agencies with active bus operator safety programs, and case examples of selected transit agencies were undertaken to document the state of the practice, including lessons learned and gaps in information.
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• Although only a few of the agencies that participated in this study have active employee health and wellness programs, additional research could be conducted to determine if there is evidence to support the need for workplace wellness programs, and to identify any possible benefits associated with these programs. Although there are no empirical data related to the transit industry, the agencies that have comprehensive employee health and wellness programs report increased morale, reduced turnover and less absenteeism.
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• Research conducted to examine the opportunities that may exist for public transit agencies that contract with service providers to use rewards and penalties within the contract structure for improving safety and overall performance. • Research into whether, and to what degree, health and wellness programs factor into an organization's safety program.
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