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Managing Microcomputers in Large Organizations (1985) / Chapter Skim
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Pages 141-152

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From page 141...
... higher-level languages, 29 Audio links, 64 Audit logs and procedures, 90 Auditors, role of, 77-78, 80, 113 Authorization procedures, 117-119 Automated data processing (ADP) planning, 22 Automated information processing, 105, 111 Automated programming aids, 48 Automation, 9, 101 -114 Automation professionals, 111 B Backbone systems, 121 Backlog in computer service departments, 46-48, 103104 Backup and recovery procedures, 75, 90, 118
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From page 142...
... , 110 Centralized maintenance, 117 Centralized management, 76, 118, 125, 127, 136, 139, see also decentralized management Charge-back systems, 90-92 Children's access to computers, 116 CIGNA's Systems Division, 135-146 COBOL, 128 Color graphics, 107 Communications issues, 5-6, 13, 64, 78, 87, 116, 121, see also networking Communications protocols, 129 for moving information between windows, 63 Computer centers, 23 Computer literacy, 11, 20-21, 44, 75-76, 126, 129, see also end-user education Computer life cycles, 134 Computer messaging, 64 Computer service organizations (CSOs) , 47, 49-50 Computer stores, 118- 119, 139 Computer-to-programmer ratio, 126 Connectivity, 7 Conrad, Thomas D., 70, 93-96 Context, MBA software package, 32, 49 Contr actor-developed software, 121 Contractor support, post-sale, 95 Control, 62, 125, see also data security
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From page 143...
... , 93, 127128 dBase, 28-29 dBase II, multiaccess, 39-40 Decentralized management, 83, 110, 125, 136, see also centralized management Decision quality, 82-83, 8586, 89 Decision support systems, 6, 121, 133 Defense Data Network (DDN) protocols, 129 Department of Agriculture's graduate school program, 57 Department-level computing, 63, 72-73, 79, 112, 121 Desktop personal filing, 62 Diebold, John, 3, 7, 11 - 14 Diebold Research Program, 13 Digital Equipment Corporation PDP 11, 46 Distributed creativity, 8- 12, 83-84, 92 Distributed processing, 110
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From page 144...
... (Washington) , 121 Encryption, 88 End-user computing, iii, 3, 8, 52-59, 75, 81-92 End-user education, 13-14, 54-55, 58, 79, 92, 115, 117, 119-120, 139 End-user purchase of microcomputers, 13, 24, 46-47, 72 End-user skill level, 11, 20-21, 44, 75-76, 126, 129 End-user support groups, 54, 58, 117, 136, 140 End-users, role of, 124- 129 End-users, see also userdeveloped software; userfriendly software Epstein, Norman M., 8, 130134 Error detection, 75 Essex Group Headquarters, 48 Ethernet, 37, 129, see also networking INDEX Executive Personal Computing Workshop, 49 Expansion stage, 124- 125 Expert systems, 61 Expert users, 35 F Floppy disks data security, 6, 88, 92 elimination of through networks, 39 Form processors, universal, 107 Forms-base messaging, 39 FORTRAN, 128 Fourth- and fifth-generation language systems, 85 Fourth-generation software, 128 Free marketplace philosophy, 137 G Gateways, 132 General ledgers, 63 General Motors, 78 General Services Administration (GSAl, 52-59 Generic software, 139 Gibson and Nolan's stages of growth curve, 8 Government organizations, recommendations for, 122-123 Governmentwide initiatives, 55-57 Grace Commission report, 52 Graphics business, 26 capabilities of internal systems, 137 color, 107 Graphics integration, 26
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From page 145...
... technology, 102 Displaywriter, 102, 110 Information Systems Planning (ISP) , 127 PCs, 24, 37-38, 49, 76, 102, 110 System/38s, 102, 106, 110 145 Illinois state government, 119-120 Implementation of productivity improvements, 112 Industrial Renaissance, 85 In-house maintenance, 94 In-house programming, 126 In-house technical support, 59 In Search of Excellence, 83 Inexpensive on-line computer resources, 85 Inflexible systems, 75 Information center computer stores, 139 Information centers, 3, 48, 85, 92, 120, 128, 138-139 Information Clearinghouse, 122 Information flow to top management, 115 Information-handling requirements, 104 Information management, 111-112 Information processing, 1112, 106, see also data processing Information system analysts, 104 Information systems (IS)
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From page 146...
... higher-level, 29 Large-scale computing services, 72 Learning support systems, 6 Leary, William H., III, 17-18 Letter quality printers, 132 License restrictions on software, 7-8, 74 INDEX Lisa, 25, 29, 32-33, 63, 76 Lisacalc, 33 LISP, 128 Local area networks, 36-40, 105, 111-112, 115, 121, 129, 131, see also networking Local governments, 115- 123 Logic chips, 27 Log-on passwords, 88, 92, 132 Loren, Allan Z., 135- 140 Lotus Development Corporation 1-2-3, 28-29, 35, 40 M McDonough, Francis A., iii-iv Macrolanguage, 35 Main files, update of, 88, 92, see also data ownership Mainframes vs. microcomputers, 25-26, 86-87, 120 Maintenance centralized, 115, 117, 119, 139 contract, 57, 94 in-house, 94 Managed Innovation Program, 55-57 Management, centralized vs.
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From page 147...
... , 118119 Microcomputers future of, 19-27, see also personal computers guidelines for selecting, 119 Micro-mainframe communication, 12, 22, 30, 34, 38, 63, 87, 99, 119, 121, 123 Micro-micro communication, 38, 121 Minicomputers, 3 MIS departments, see management information systems departments MIS Quarterly, 85 Model template application, 35 Modem chips, 25 Motorola 68000, 24 Mouse, 25 MS DOS, 129 Multiaccess networked software, 39-40, 127, see also databases, corporate Multiple concurrent processes, 26 147 Multiple functions and responsibilities of management, 113 Multiple windows, 22, 25 N National Association of State Information Systems (NASIS) , 121-122 National contracts on software, 139 Nationwide cluster maintenance contracts, 57 Network-delivered software, 39-40 Network design, 13 Networking, 23, 55, 128 local area, 36-40, 64, 105, .
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From page 148...
... creativity, 10 Program generators, 48 Programmer productivity, 48, 117 Programs, see software Proliferation of hardware and software, 74, 76, 89, 110, 135 Proliferation of languages, 89, 91-92, 128 Purchase of computers by end users, 13, 24, 46-47, 72, 94 Purchasing departments, role of, 79-80, 118 Q Quality of decisions, 82-83, 85-96, 89 Quantity discounts, 119 Query-language facilities, 106 QUEST I and II, 137 R Raytheon Readi-Code, 48 Records management, 63 Recovery procedures, 75, 90, 118 Remote data, 22 Remote job entry, 110 Report writers, 48 Request for a proposal (RFPl, 94-95 Research and Education Committee of NASIS, 122 Research librarians, 106
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From page 149...
... formal development teams, 28-30 Software library, 139 Software piracy, 74 Software proliferation, 120121, 126, 139 Software vendors, 28-35 Spreadsheets, 28-29, 31, 39, 104, 107, 133 Stages of evolution of computers and information systems, 124 125 Stand-alone computing, 54 Standardization, see centralization vs. decentralization; management; maintenance Standardized maintenance, 117 Standards, establishment of, 128 Stanford Research Institute, 60 State government policies, 115-123 Synapse, 26 Systems development, 75, 79, 104, 122, 125 Systems generators, 47 T Technical computation, 105, 107-108 Technical excellence, 95-96 Technologists, role of, 127 128 Teleconferencing, 64 Telephone access, illegal, 88 Telephone management, 62 Telephony, 64
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From page 150...
... ~ communications Issues; networking Users, see end-users INDEX V VAX, 46 Vendor interface, 74 Vendor proliferation, 117, 120-121 Vendor role in technical support and maintenance, 76 Vendors, qualified, 118 Videotex, 63 Video teleconferencing technology, 127 Visicalc, 28-29, 31, 39, 104, 107 Visicorp, 32 Vision, 29, 40 Visiword, network delivered, 39 Visual information sharing, 64 Voice integration, 39 W Wafer technology, 27 Wang, 26 Washington state government, 121 Wasted resources, invisibility of, 91 Willmott, Thomas H., 4, 17, 19-27 Winchester disk technology, 26-27 Windows, 33-34, 63 Window-mouse systems, 3334 Word processing, 105, 107108, 133, 138 effect of peripheral chip technology on, 25 introduction of, 61 Word processing capabilities, 131 Wordstar, 28-29 Workstations, 6, 20, 46, 49, 64, 87
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From page 151...
... INDEX X Xerox Star 8010, 64 y Yale Artificial Intelligence Labs, 25-26 151 z Z 80 software developers, 23 24 Zenith Data Systems microprocessors, 96 Zimmerman, Martin B., 124129
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Key Terms

  • information processing
  • data security
  • centralized management
  • productivity improvements
  • computer stores

  • personal computer
  • word processing
  • decentralized management
  • management information
  • integrated software

  • communications issues
  • personal computers
  • networked software
  • form processors
  • contractor support

  • disk technology
  • growth curve
  • allan z
  • computer life
  • life cycles

  • development corporation
  • processing capabilities
  • professional standards
  • corporation pdp
  • database administration

  • corporation microprocessors
  • corporate multiple
  • workstations interdepartmental
  • stanford research
  • graphics integration


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