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Managing Microcomputers in Large Organizations (1985) / Chapter Skim
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Managed Innovation: Controlling End-User Computing in the Federal Government
Pages 52-59

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From page 52...
... However, the driving force to initiate change is not merely to keep up with the private sector but to improve the efficiency of government and to increase the productivity of the federal worker. President Reagan has impressed upon his entire cabinet the need to cut gov *
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From page 53...
... not always in agreement with the chief executive officer (the President. All of these players must be consic3erecI when developing effective controls for microcomputers in the federal government.
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From page 54...
... In the process members of GSA's Advisory Board, composed mainly of vice-presidents of private sector companies, were asked about the controls they imposed on their own end-user computing. Approximately half said they hac!
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From page 55...
... During this time microcomputer users couIct clevelop an understanding of what is going on in the marketplace, and the market itself might stabilize somewhat. There are two parts to the managed innovation program: a set of 13 governmentwide initiatives for which GSA is responsible and 12 individual agency initiatives.
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From page 56...
... Cal CO ~ ~ IS: ~ 00 ~ O ~Cal AD .= C)
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From page 57...
... The managed innovation program calls for agency assistance in two main areas. One involves obtaining and maintaining equipment, providing procurement vehicles for equipment and software and cleveloping a nationwide cluster maintenance contract to streamline procurement modes.
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From page 58...
... The agency also set up a steering committee and authorized some broader applications throughout the organization, such as automating many of the General Counsel's activities and tying in with the White House's system of electronic mail. The end-user pilot project has resulted in some real improvements.
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From page 59...
... in the pilot project stressed the need for much more initial hancis-on training in order to achieve competency in a much shorter period of time. In the area of technical support GSA found it indispensable to have an in-house group of people who are not vendors to advise and help users by answering questions, many of them procedural, on how to get things going.
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Key Terms

  • personal computers
  • pilot project
  • innovation program
  • data processing
  • procurement vehicles

  • individual agencies
  • federal bureaucracy
  • governmentwide initiatives
  • applications throughout
  • electronic mail

  • agency assistance
  • microcomputer management
  • gsa found
  • help users
  • management mentality

  • agency concluded
  • change versus
  • congressional legislation
  • delivering equipment
  • effective training

  • requirements serve
  • placed government
  • individual agency
  • training component
  • developing effective

  • providing procurement
  • procurement modes
  • vendor walking
  • effective controls
  • report concludes


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