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1 Introduction
Pages 4-5

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From page 4...
... air space and limit options for improving efficiency. Although technological and procedural improvements have been introduced into the system over the years to increase capacity, reduce delays, and improve safety, elements of the NAS rely on outdated technology, and the system has not been significantly changed to take advantage of available information and communications technologies or to enable major improvements in how the airspace is organized and managed.
From page 5...
... In addition, in any complex environment, new or upgraded systems require careful attention to the co-development of appropriate new business processes and to human-systems integration considerations and related issues such as organizational design, development of new concepts of operation, system usability, and user training. The committee has received a number of briefings on NextGen efforts, particularly as related to the study's focus on enterprise architecture, software development, safety, and human factors.


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