Transforming Health Care Scheduling and Access Getting to Now (2015) / Chapter Skim
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References
References
Pages 91-106
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2013. Information technology improves emergency department patient discharge instructions completeness and performance on a national quality measure: A quasi-experimental study.
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2014. Wait times, patient satisfaction scores, and the perception of care.
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2007. Patient involvement in patient safety: What factors influence patient participation and engagement?
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2011. Improving visit cycle time using patient flow analy sis in a high-volume inner-city hospital-based ambulatory clinic serving minority New Yorkers.
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2013. Modeling patient flows through the healthcare system. In Patient flow: reducing delay in healthcare delivery, Vol.
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2003. Optimizing patient flow: Moving atients smoothly through acute care settings.
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An examination of patient satisfaction and wait times in medical practices and outpatient test and treatment facilities. Journal of Ambulatory Care Management 26(2)
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2013. Improving wait times and patient satisfaction in primary care.
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2011. A systematic review of triage-related interventions to improve patient flow in emergency departments.
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2001. National quality monitoring of Medicare health plans: The relationship between enrollees' reports and the quality of clinical care.
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2006b. Do longer delays for coronary artery bypass surgery contribute to preoperative mortality in less urgent patients?
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2014e. Review of patient wait times, scheduling practices, and alleged patient deaths at the Phoenix Health Care System.
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Canadian Journal of Emergency Medicine 5(3)
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Appendixes A Background Papers 107 Open Access or Advanced Access Scheduling, 108 Reengineering Flow Through the Primary Care Office, 112 Reengineering Flow Through the Acute Care Delivery System, 115 Framework for Active Patient Involvement in Access and Scheduling, 118 References, 121 B IOM Workshops in Brief 123 Engineering Optimal Health Care Scheduling: Perspectives for the Nation, 124 Engineering Optimal Health Care Scheduling: Perspectives for the Veterans Health Administration, 130 C Committee Member Biographies 135 105
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