Commercial Ground Transportation at Airports: Best Practices (2015) / Chapter Skim
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Pages 17-19
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17 Expectations of Customers, Airport Management, Providers, and Other Stakeholders This chapter describes the expectations of those using, providing, and regulating commercial ground transportation, as well as those of other stakeholders. In general each of these groups desires to enhance the experience of the airport customer by (1)
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18 Reasonable prices. Customers expect to find ground transportation options that are reasonably priced for the level of service offered.
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19 cerns about their ability to earn a fair income since their wages are not based on the number of passengers they transport. Their primary concerns are the ability to assist their customers, the amount of curb space available, their ability to maneuver into and out of the allocated curb space, and having access to waiting areas/hold lots.
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