Commercial Ground Transportation at Airports: Best Practices (2015) / Chapter Skim
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Pages 28-36
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From page 28... ...
28 Operations of Commercial Ground Transportation at Airports Airport operators attempt to ensure that deplaning airline passengers desiring commercial ground transportation are offered a menu of ground transportation options available at a range of levels of convenience and cost. Airport operators also attempt to ensure that these ground transportation services are offered safely, securely, and in a manner which is consistent with airport policies, rules, and regulations.
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From page 29... ...
29 be no dispatcher, particularly if taxicab drivers wait in an area that allows them to observe the end of the taxicab boarding area queue (e.g., Evansville Regional Airport) , or if drivers exiting the boarding area notify waiting drivers that they may proceed to the terminal using mobile phones or radios.
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From page 30... ...
30 • Allowing authorized commercial ground transportation operators to provide better customer service and potentially attract additional customers in contrast to those operators who have not obtained an airport permit and thus cannot stop at the designated boarding area To gain access to the boarding areas at a gated facility, drivers of authorized commercial ground transportation vehicles must activate the gate-control mechanism using an access card or other media recognized by the reader controlling the gate arm. The most commonly used media are proximity cards and RFID transponders or tags.
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From page 31... ...
31 significant oversupply of taxicabs, drivers may wait 4 hours or more for customers, particularly during off-peak periods. Such waits are more common in cities where the airport customers represent the largest volume of on-demand taxicab business in the community and where there is an open system.
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From page 32... ...
32 parallel curb space. For example, because of their limited turning radii a 40-foot bus or coach may require a 60 ft-long space while a 16-ft long car may require 22 to 25 feet.
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From page 33... ...
33 there is a special request for a vehicle or van capable of transporting a large party or a disabled passenger, a specific company (e.g., a customer with a company voucher) , or other special needs.
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From page 34... ...
34 to as permit fees. These permit fees are normally calculated on a per-vehicle or per-company basis.
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From page 35... ...
35 airport, the estimated revenues resulting from imposition of the fee, and the fees charged by other airports to establish a rational basis for the establishment of the fees.1 A business such as an off-airport rental car business may be required to pay both a privilege fee and a cost-recovery fee, or alternatively be allowed to credit one fee against the other, thus only paying the larger of these two fees. Demand Management Fees Some airports have instituted measures to limit the volume of courtesy vehicle trips on airport roadways.
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From page 36... ...
36 Extensive literature is available documenting relevant best practices, strategies and techniques (e.g., ACRP Report 4)
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