Commercial Ground Transportation at Airports: Best Practices (2015) / Chapter Skim
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1 Overview of the Guidebook This Guidebook on Ground Transportation at Airports describes best practices for managing commercial ground transportation services used successfully by the operators of airports of varying types and sizes throughout the United States, supplemented with a few Canadian examples. These best practices have helped airport operators improve the airport customer experience, support the efficient and effective operation of airport facilities, enhance airport revenues, and achieve other relevant management objectives.
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2Characteristics of Commercial Ground Transportation Services at Airports As used in this guidebook, commercial ground transportation includes the following: • Taxicabs • Limousines • Ride-booking services such as transportation network companies • Shared-ride vans • Courtesy vehicles and courtesy shuttles • Scheduled vans and buses • Charter vans and buses • Flight crew vehicles Each of these transportation services is described in a subsequent section of this chapter and may operate on a prearranged, on-demand, or scheduled basis. This guidebook does not address measures or programs to manage private vehicles, rental cars, public transit, or airport-operated shuttles.
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3 Limousines A limousine is a licensed sedan, town car, SUV, or luxury vehicle providing door-to-door, prearranged transportation, generally for five or fewer people (Figure 1-2)
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4vidual destinations (i.e., residences, hotels, businesses) for up to 12 passengers who share the van (Figure 1-4)
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5 beneath the passenger cabin) as well as cutaways, minibuses, and transit buses.
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6Passengers are charged a pre-negotiated flat fare that is typically based upon the length of time for which the vehicle is hired, regardless of the number of passengers transported. Passengers contact a charter bus/van company to hire a bus/ van and its driver.
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7 sign an airport permit. By signing the permit, the company formally indicates that it has agreed to abide by all applicable airport rules and regulations (e.g., rules governing the use of airport roads and curbside areas)
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8proposed customer service and the fees to be paid to the airport. Alternatively, a negotiated process can be used whereby the company is selected based upon the proposed service quality with the fees negotiated separately.
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9 Understanding the Industry and Potential Solutions The first section of the guidebook is intended to help airport staff better understand ground transportation services and the nature of the challenges facing airports, airport passengers, and the providers of commercial ground transportation. It describes relevant policies and regulations, the general expectations of ground transportation customers and providers, and the operations of commercial ground transportation services.
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