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Pages 4-5

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From page 4...
... 5 METHODOLOGY AND OUTLINE Information was acquired three ways: a literature review, a survey of transportation agencies, and interviews regarding several detailed case examples. These activities are summarized here, and results for each are presented in chapters two, three, and four, respectively.
From page 5...
... 6 especially for assistance with completing Parts Two and Three. The survey provided the following definitions to encourage consistency among responses: • Claim: A claim is a legal demand by a contractor for additional compensation or time when the contractor believes he or she is entitled to it under the terms of the contract documents.

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