A Guide to Agency-Wide Knowledge Management for State Departments of Transportation (2015) / Chapter Skim
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Pages 9-16
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From page 9... ...
9 Guide to Agency-Wide Knowledge Management for State DOTs Understanding KM "Those who cannot remember the past are condemned to repeat it." – George Santayana Talking about KM What Is Knowledge? The words "knowledge" and "information" are often used interchangeably, but they are not the same.
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10 Guide to Agency-Wide Knowledge Management for State DOTs Building knowledge requires providing opportunities for employees to learn from their peers – both within and outside of the organization. Leveraging knowledge requires making sure that individuals and project teams are learning from prior experience and are not reinventing the wheel.
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From page 11... ...
11 Guide to Agency-Wide Knowledge Management for State DOTs KM can rely on information management practices to ensure access to digital and paper content, but it emphasizes activities related to employee networking, collaboration, learning and knowledge application that fall outside of the realm of information management. To understand how information and KM are interrelated, it is helpful to look at the information and knowledge life cycle illustrated in Figure 1.
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12 Guide to Agency-Wide Knowledge Management for State DOTs KM for Transportation Agencies The Business Case for KM at a DOT DOTs are simultaneously facing changes in their missions, project and service delivery methods, customer expectations, revenue streams and workforce demographics. These changes are creating both challenges and opportunities.
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From page 13... ...
13 Guide to Agency-Wide Knowledge Management for State DOTs Strengthening Organizational Resilience. When there is an emergency situation or a critical need to be met with little or no tolerance for error, most DOT managers will put their "A Team" on it.
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14 Guide to Agency-Wide Knowledge Management for State DOTs maintenance and operations. In order to take advantage of these opportunities, DOTs must have the ability to change established ways of operating.
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15 Guide to Agency-Wide Knowledge Management for State DOTs Transition DOT to Meet Emerging Needs. Armed with an understanding of gaps, the KM lead can work in a proactive fashion to identify how to develop and/or acquire the necessary mix of skills and experiences.
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From page 16... ...
16 Guide to Agency-Wide Knowledge Management for State DOTs dimensional function within a training or IT unit make two mistakes: Mistake #1: not taking a strategic view of KM and Mistake #2: only having a single tool in the KM toolbox. What Does an Agency-Wide KM Approach Look Like?
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