Implementing Integrated Self-Service at Airports (2015) / Chapter Skim
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Pages 84-90
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From page 84... ...
Integrated Self-Service Tools Three tools have been developed to supplement the Reference Guide presented in Part II of this report and are provided on CRP-CD-168 (bound into this report and also available as an .iso image on the TRB website at http://www.trb.org/Main/Blurbs/172418.aspx)
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87 C h a p t e r 4 Purpose The primary intent of the Business Case Development Guide is to enable the airport operator to make wise decisions that will achieve strategic objectives and further its passenger self-service vision. The Business Case Development Guide is to be used to facilitate a key step within the "Applying the Vision Roadmap" (Figure 1-20)
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88 Implementing Integrated Self-Service at airports 3. Airport Objectives.
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From page 87... ...
Business Case Development Guide 89 cost item defined, associate a value in terms of a dollar value, percentage value, or descriptive value. For each cost item listed select "Yes" or "No" from the dropdown list that will appear in cell in the "Budgeted" column where the cursor is placed.
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90 C h a p t e r 5 This chapter introduces the Passenger Self-Service Inventory (Inventory) , a comprehensive listing of known passenger self-service applications, systems, and devices in operational environments and in development.
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91 Purpose The purpose of the Passenger Self-Service Environment Map (Map) is to provide the reader with a graphical, interactive way of exploring the passenger self-service environment in which a passenger/traveler functions.
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92 Implementing Integrated Self-Service at airports By clicking on hotspots, such as "Landside" (on the main screen) , the Map will zoom in to show information in full screen; generally, additional content is available by clicking on newly revealed hotspots, which can be clicked on to zoom into more detail, as desired.
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