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From page 34... ... 35 chapter four CASE EXAMPLES BACKGROUND Based on responses to the on-line survey and personal interviews, several case examples were developed describing most effective management practices related to stakeholder engagement techniques reflecting a variety of issues at small airports in the following focus areas: • Airport Community -- Community Engagement (3) • Airport Community -- Decision Making Through Public Participation (1) Read the entire page →
From page 35... ... 36 AIRPORT COMMUNITY Asheville Regional Airport -- Community Engagement Airport Background The Asheville Regional Airport (AVL) is located in the Blue Ridge Mountains region of western North Carolina, approximately ten miles south of downtown Asheville near the town of Fletcher. Read the entire page →
From page 36... ... 37 Asheville is the largest city in western North Carolina, and it is located approximately 51 miles north of Greenville, South Carolina, and 99 miles west of Charlotte. In addition to being known for the natural beauty of the surrounding Blue Ridge Mountains, Asheville is a cultural and tourist center. Read the entire page →
From page 37... ... 38 Results and Lessons Learned In 2012, the GARAA retained a firm to conduct a "Community Perception Survey." This used a random telephone survey to build a portfolio and understanding of the desires of air travelers in the region as well as their perceptions of AVL. The results provided the foundation to quantifiably measure the effectiveness of its public outreach program. Read the entire page →
From page 38... ... 39 The Venice Aviation Society, Inc. Read the entire page →
From page 39... ... 40 Hailey, Ketchum, and Sun Valley and is home to a robust and growing tourism sector including the Sun Valley Resort. Approximately 78% of the land area of the county is public property and includes the Sawtooth National Forest and National Recreation Area. Read the entire page →
From page 40... ... 41 planning process and the project. As noted by FMA Airport Director Rick Baird: "We believe very strongly in engaging stakeholders in making decisions and realize that we can't go from Point A to Point B without bringing the public along." Sixteen replacement airport sites were identified for consideration. Read the entire page →
From page 41... ... 42 ECONOMIC STAKEHOLDERS Florence Regional Airport -- Building Economic Vitality Airport Background Florence Regional Airport (FLO) is a public-use, non-hub commercial service airport located three miles east of the city of Florence, South Carolina. Read the entire page →
From page 42... ... 43 retained a real estate firm to assist with the identification of parcels within this tract of land, provide opinions of value for these tracts, and identify the availability of public utility services (electric, gas, water, and sewer) to each section of property. Read the entire page →
From page 43... ... 44 Action During the same 14-year period that McKinney was experiencing a 174% growth in population (2000–2014) , the following capital improvement projects were completed at TKI to address the identified facility needs: • Construct fire station to serve airport and city • Expand aircraft parking apron • Construct five clear span aircraft storage hangars • Extend access road for industrial land • Construct two corporate hangars • Upgrade airport perimeter security system • Establish on-site U.S. Read the entire page →
From page 44... ... 45 AIRPORT USERS Northwest Arkansas Regional Airport -- Seamless Customer Service Airport Background Northwest Arkansas Regional Airport (XNA) is a public-use, small hub commercial service facility located in Benton County, Arkansas, approximately 15 miles northwest of the city of Fayetteville. Read the entire page →
From page 45... ... 46 To further its efforts to interact with XNA customers and receive timely feedback on services, approximately two years ago airport leadership undertook to update and enhance its social media strategy. XNA overhauled its website and launched its social media through development of a Facebook page, and establishment of accounts with Twitter, Linked-In, and Instagram. Read the entire page →
From page 46... ... 47 improve airport safety also provide an opportunity to integrate learning experiences with the robust student programs. Action Although not required, OUN has fully embraced the principles of FAA's Safety Management System (SMS) Read the entire page →
From page 47... ... 48 by and between stakeholders. The students now have a model for how stakeholders can be engaged that makes the airport better. Read the entire page →
From page 48... ... 49 general airport alerts, a newsletter, and security advisories. The quarterly MMU Airmail Newsletter, published jointly by the management company, Morristown Aviation Association, and Morristown Airport Pilots Association details airport social events, airport construction updates, and other general airport happenings. Read the entire page →

From page 34...

... 35 chapter four CASE EXAMPLES BACKGROUND Based on responses to the on-line survey and personal interviews, several case examples were developed describing most effective management practices related to stakeholder engagement techniques reflecting a variety of issues at small airports in the following focus areas: • Airport Community -- Community Engagement (3) • Airport Community -- Decision Making Through Public Participation (1)