Issues Related to Accommodating Animals Traveling Through Airports (2015) / Chapter Skim
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26 chapter four FINDINGS The 52 interviews, four case studies, review of documents provided by interviewees, and the literature review led to the identification of six significant issues related to accommodating animals traveling through airports. The team also identified several topics that are non-issues for all stakeholders, and even more issues that do not pertain to airports even though they are significant for other stakeholders.
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27 • Providing legal citations to facilitate research; • Listing sources of assistance or additional information; and • Identifying the final rules for compliance, including SARAs (FAA 1999)
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28 TABLE 4 DESIGNATED SARAs AT THE 24 AIRPORTS IN STUDY Play" PIT 1 outside None 1 in airside terminal PSK Informal on grass out front None GA airport -- None ROA 2 outside None None RSW 2 outside None None SAN 2 outside (1 between Terminals 1 and 2, 1 at Commuter Terminal) None 1 in Terminal 2 between Gates 46 & 47 (Figure 15)
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29 Figures 8–16 show the wide variety of designs, sizes, layouts, and amenities of existing SARAs at seven airports that participated in this study. Existing Post-Security (Airside)
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30 FIGURE 11 PHX's "Bone Yard" SARA outside Terminal 4 (PHX photo)
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31 FIGURE 13 IAD's post-security SARA in Concourse C (MWAA photo)
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32 FIGURE 15 SAN's post-security SARA between gates 46 and 47 of Terminal 2 (SAN photo)
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33 FIGURE 16 SEA's post-security indoor SARA in Concourse C (Courtesy: Sea-Tac Airport/Port of Seattle)
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34 facilities so that animals can be relieved and exercised between rides in vehicles to reach the airport and being checked in as cargo. Figure 17 shows the pet relief area at the CMH cargo facility.
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35 These requirements suggest that the best time to plan for and design a SARA is when a new terminal or major renovation is being planned. "Best" here means minimizing installation cost and disruptions to the terminal during installation.
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36 Maintenance Good maintenance requires that cleaning supplies (e.g., plastic bags and wipes) are readily available at a height accessible from wheelchairs.
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37 FIGURE 19 Pawprints at SFO Leading to SARA (SFO photo)
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38 FIGURE 21 Fire hydrant in SFO SARA (SFO photo)
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39 the acceptance of pets for transport. Analysis of the policies stated in all 11 airline websites (including those who declined to be interviewed)
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40 Further, in a letter to J.A. Silversmith, U.S.DOT elaborated that it also interprets the reporting requirements "not to apply to ‘escapes [which]
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41 Airline 2012 (no. of incident reports filed)
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42 Some airlines refuse to transport brachycephalic dogs and cats either as checked baggage or as cargo. A few airlines (e.g., American, Delta, and United)
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43 FIGURE 25 IATA-approved plastic crate (IATA photo from Live Animal Regulations)
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44 Airlines can lessen the stress on animals by not requiring long pre-flight delivery times for animal check-in and by lessening layover times as much as possible. Airlines also provide quiet holding areas and personnel who are trained in handling and observing animals prior to flights, when the animal is unloaded from one flight, held for a time between flights, and uploaded to another flight (M.J.
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45 take prescribed medications, calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack, or performing other duties.
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46 If a pet owner doesn't have a psychiatrist willing to write a letter, that can be obtained online for a fee, too (Moran 2014)
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47 COMMUNICATING INFORMATION ABOUT TRAVELING WITH ANIMALS AND SHIPPING ANIMALS This section focuses primarily on how airports communicate with the public on issues related to animals traveling through airports or entering terminals with visitors. Communications by other stakeholders, including airlines, agencies, and animal handling and forwarding companies, are discussed as they can be linked to airport communications strategies and methods.
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48 • Maps -- static or interactive, ideally both -- that clearly show – the location of all SARAs – the location of the facility for receiving animals to be shipped as cargo, if that facility is separate from the terminal • Written directions for reaching the animal-related places shown on the maps • For large-hub connecting airports, information concerning – Procedures for getting to SARAs between flights – Estimates of time to make connections and using a SARA, especially if exiting and entering security screening is involved • Requirements for animals in the terminals, such as – Service animals requiring leashes or harnesses – Pets remaining in carriers or crates unless local regulations allow them on leashes – Policies on owners' control of animals and consequences of bad behavior • Contact information – For requesting assistance – For complaints and compliments – For medical emergencies • Information on the airport's therapy dog program, if any • Information on pet-related concessions (spas, boarding, grooming, etc.) • Images of success stories involving animals traveling through the airports • Surveys of customer satisfaction with the airports' accommodations for animals • Adaptive technology in website to allow sight-impaired customers to obtain the information about accommodations for service dogs.
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49 Signage All types of signs, both outside and inside terminals, have long been the focus of great attention by airports and their stakeholders, with a goal of improving the experience of customers. These considerations and best practices for signs and wayfinding were summarized in ACRP Report 52 (Harding et al.
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50 Automated Telephone Information Systems Many businesses, including some airports, use automated telephone information systems, but the relatively low frequency of pet-related questions means that they would probably be very low priority in the menus given to callers. No interviewee cited this method as particularly effective.
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51 fied pets as customers of the airport -- "pets" to BOS included service, companion, show, and research animals -- and sought better ways of accommodating them. A small number of pet medical emergencies occurred in which the airport ended up as the final recourse for relief.
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52 reviewing and revising its entire program, including the PetPorts, BOS has had no escapes and only four pet medical emergencies requiring action by the airport. Thus, BOS sees its PetPorts as improving airport efficiency and enhancing customer service.
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53 ernment agency policies. The associations that serve disabled persons and persons using emotional support dogs appear to put great effort into keeping their websites up to date and user-friendly.
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