Cell Phone Lots at Airports (2015) / Chapter Skim
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Pages 19-46
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19 chapter four HIGHLIGHTS FROM AIRPORT INTERVIEWS While the online survey attempted to find common ground among cell phone lots, every airport solution is somewhat different. Eighteen (18)
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20 curb before they can park in the arrival zone. These rules are posted on a large sign in the middle of the lot, and are enforced by Massport staff who have authority to ticket and tow unattended vehicles (Figure 8)
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21 Biggest Challenges Overall, Massport's Aviation Department believes the lot has reduced curbside congestion, although there are no studies to quantify the effect of the cell phone lot on congestion. The agency's biggest challenges moving forward are that the lot is undersized and that its location is not ideal.
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22 DENVER INTERNATIONAL (DEN) Sponsor -- City and County of Denver Contact -- Harold Hensley, Parking Manager Background The original cell phone lot at DEN was opened in the summer of 2001 because airport users wanted a free place to wait for their arriving party.
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23 when using it for the first time, as it is located on the opposite side of the airport from the original lot. However, there are few other complaints.
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24 Lessons Learned According to Ebbing, if the concession travel plaza had been open when the new terminal was designed, IAA probably would not have built the cell phone lot at all, because it receives a percentage of the travel plaza's gross receipts and would not have required the initial capital expenditure and ongoing operating costs. For a travel plaza, location is extremely important.
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25 FIGURE 11 Parking map for JFK International Airport. http://www.panynj.gov/airports/jfk-cell-phone-lot.html.
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26 Terminal 2 is very busy; the attached parking garage fills up during the day, Monday through Thursday. Originally, the garage was designed for hourly parking, but because of proximity, convenience, and competitive rates, frequent users of Terminal 2 often park overnight.
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27 LOUIS ARMSTRONG NEW ORLEANS INTERNATIONAL (MSY) Sponsor -- City of New Orleans Contact -- Harold Dede, Landside Manager (retired)
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28 Lessons Learned Cell phone lots are valuable assets to an airport, however they have to be measured and reviewed like any other facility. Combining taxi and bus staging areas with the cell phone lot makes sense, but may require more active monitoring of the area to make sure that each area in the lot is reserved for use by the intended group.
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29 Revenue Diversion Because there is ample parking capacity at OAK, the cell phone lot likely diverts business from short-term parking. However, the airport cannot precisely estimate the extent to which this occurs.
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30 Lessons Learned Airport staff remains focused on the DEN cell phone lot model because of its ability to create a revenue stream from the cell phone lot function. Deploying parking attendants and imposing parking fees are contrary to the nature of cell phone lots.
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31 lot into two and dedicating each side for a different purpose. The west side of the Sky Train lot will be used for additional daily paid parking, while the east side will continue to be used as a cell phone lot.
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32 Now it offers a free first hour, the second hour costs $2, and the third hour costs the daily rate of $8. Despite this system, drivers can enter and exit the lot as they please, leaving a loophole for those who leave before one hour expires and return for another 59 minutes.
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33 The cell phone lot has access to a Sunoco gas station and convenience store, which serves a variety of food and provides restrooms to waiting drivers. Customers have reacted positively to the amenities.
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34 Future Plans PDX is planning an expansion of the cell phone parking lot to include a gas station and convenience store. A display monitor to track arrival status will also be included.
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35 Management MWAA operates the cell phone lot as a customer service. Airport security and ground transportation patrol the cell lot when making rounds.
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36 SALT LAKE CITY INTERNATIONAL (SLC) Sponsor -- Salt Lake City Contact -- Bruce Barclay, Operations Manager, Parking and Shuttles Background SLC makes a distinction between cell phone lots and park and wait lots.
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37 Management There is no dedicated staff for the Park & Wait lot, only maintenance workers and police on routine patrols. The lot is open 24/7 and there is no formal time limit, but if an officer sees a vehicle after two sweeps through the lot, he/she will stop to investigate.
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38 Barclay's view, Park & Wait connotes a longer wait time. In his experience, greeters at SLC like to "hang out" with other greeters, sometimes even having tailgate parties (as mentioned on the SLC lot's Foursquare page)
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39 (500 spaces) , and relocation of the taxi hold lot across the street from the gas station.
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40 There are no employees specifically assigned to the cell phone lot. Security is assumed by the Aviation Security Department, which monitors all airport cameras.
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41 terminal are willing to pay for the privilege. Except for location complaints, customer feedback is mostly positive.
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42 a traffic signal or roundabout to ease exit congestion. Once these improvements are completed, the cell phone lot will have cost around $3.2 million.
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43 TAMPA INTERNATIONAL (TPA) Sponsor -- Hillsborough County Aviation Authority (HCAA)
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44 HCAA also offers 59 minutes free in the short-term parking garage. If a customer stays in the garage 60 minutes or longer, the first hour is charged.
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45 TORONTO PEARSON INTERNATIONAL (YYZ) Sponsor -- Greater Toronto Airports Authority Contact -- Carlo Cordi, Manager, Parking and Groundside Operations Background The Greater Toronto Airports Authority (GTAA)
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46 partnership to leverage the equity of all its parking facilities, including the cell phone lot. A recent study showed that 17,000 vehicles pass by the cell phone lot per day, and the GTAA is looking to partner with a telecom provider.
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