Cell Phone Lots at Airports (2015) / Chapter Skim
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3 HISTORY OF CELL PHONE LOTS Airport cell phone lots came into wide use following the tragic events of September 11, 2001. At that time, the FAA implemented a comprehensive change to security measures that included the formation of TSA; temporary restrictions on unattended vehicles within 300 feet of the terminal; increased security and vehicle inspections; and prohibition of vehicles remaining at the curbside for extended periods.
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4 PURPOSE OF THE SYNTHESIS The objective of the synthesis was to collect information on current practices to size, locate, develop, manage, and maintain cell phone lots at airports; and to evaluate their requirements and benefits. As such, this particular synthesis is narrow in scope: • What are the different characteristics of cell phone lots in terms of location, size, and amenities?
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5 More than 35 airports were contacted and invited to participate in an online survey and follow-up telephone interview. Of these airports, four did not have a cell phone lot and therefore only participated in the telephone interview.
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6 There is very little published research about airport cell phone lots. TRB has published a number of studies and syntheses that complement this study and provide perspective about specific ways to improve customer experience or measure performance.
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