Critical Incident Management and Clearance Practices for Rail Transit (2015) / Chapter Skim
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Pages 22-27
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From page 22... ...
23 The previous chapter addressed survey results related to specific concerns regarding critical incident management; this chapter's focus is on agencies' evaluations of their management of critical incidents. Specific topics include post-incident reviews and any changes made as a result of these reviews, and lessons learned that would be of interest to other transit agencies.
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24 TABLE 35 CONDUCT OF POST-INCIDENT REVIEWS FOR CRITICAL INCIDENTS Post-Incident Reviews No. Agencies Responding % Agencies Responding Always 23 68 Usually 8 24 Sometimes 2 6 Rarely 1 3 Never 0 0 Total Responding Agencies 34 100 Source: Survey results.
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25 TABLE 37 MOST BENEFICIAL CHANGE RESULTING FROM POST-INCIDENT REVIEWS Change No. Agencies Responding % Agencies Responding Stronger, less ambiguous, and more consistent procedures 8 27 Improved flow of information 3 10 Upgraded communication systems 2 7 Utilization of Integrated Command Structure 2 7 Improved scene management 2 7 Improved safety, including checklist of safetycritical procedures 2 7 Timeliness of agency response/reducing delays 2 7 A stronger overall process 1 3 Re-education on all levels for updated procedures 1 3 Requesting bus bridge/shuttle as first call due to time involved 1 3 Shift in agency police focus with service restoration as higher priority 1 3 Identification of first responders needing additional training/education 1 3 Improved communication with customers 1 3 Multi-disciplinary approach seeking input from all departments 1 3 Safe haven policies for rolling stock/equipment 1 3 No changes to date 1 3 Total 30 100 Source: Survey results.
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26 Learn About Rail • Be aware of overhead power lines, track conditions (tripping hazards) and train movements on adjacent tracks.
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27 • Be uniform in your responses to rail incidents (as much as possible)
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28 Communication with Stakeholders • Communication with other stakeholders is key. • Find opportunities to engage the communities where you operate.
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