A National Training and Certification Program for Transit Vehicle Maintenance Instructors (2015) / Chapter Skim
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Pages 42-65
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From page 42... ...
42 Program Overview The program plan developed through this project provides a roadmap that a future AO can use to establish a national structure for training and certifying transit vehicle maintenance instructors. Understanding that a strong training program makes a difference for both participants and their agencies, there is sufficient detail provided in this chapter to structure a comprehensive national program while at the same time giving the AO flexibility to finalize the program as it deems appropriate.
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From page 43... ...
Training and Certification Program Plan 43 The first mentioned, transit vehicle maintenance technical skills, encompasses the technical skills and abilities acquired through years of experience as a vehicle maintenance technician with perhaps additional proven expertise in specific systems or technical certifications. As described in Chapter 3, Best Practices, instructors who do not have a strong background in transit mechanical experience are generally not perceived as credible instructors.
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From page 44... ...
44 A National Training and Certification Program for Transit Vehicle Maintenance Instructors relates with other people. For instance, people skills may describe how someone works with diverse individuals, measures their listening skills, or indicates their ability to work as part of a team as well as their ability to learn from others.
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From page 45... ...
Training and Certification Program Plan 45 Evaluation of Suggested Entrance Qualifications Evaluation of suggested program entrance qualifications, as indicated in Table 4.1, will vary according to what is being evaluated as well as with agency resources and structures in carrying out the evaluations. In some cases, a written test may be used to determine a certain skill in a potential instructor candidate.
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From page 46... ...
46 A National Training and Certification Program for Transit Vehicle Maintenance Instructors evaluation procedures or may be decided upon by a transit vehicle maintenance technician. In either case, maintenance technicians who may not meet all of the foundational competencies or require foundational competency assistance prior to entering the vehicle maintenance ICP may consider courses through NTI, ASE or local community colleges to gain the additional prerequisite recommended foundation skills.
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From page 47... ...
Training and Certification Program Plan 47 program design. In addition to the full certificate offered for instructors, a separate mentoring and coaching certificate is also available within the program to technicians who want to take a course to improve their mentoring skills and possibly go on to become an instructor by completing the remainder of the program.
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From page 48... ...
48 A National Training and Certification Program for Transit Vehicle Maintenance Instructors Learning objectives for Mentoring and Coaching include: • Demonstrate, narrate and clearly explain the purpose of each maintenance task as it is performed. • Reinforce important safety considerations for performance of each task.
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From page 49... ...
Training and Certification Program Plan 49 instruction is usually delivered through classroom activities and through various interactive and hands-on demonstrations. Activities that a transit maintenance instructor should be familiar with and utilize include instructor-led activities, shared instructor-participant-led activities, and participant-led activities.
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From page 50... ...
50 A National Training and Certification Program for Transit Vehicle Maintenance Instructors • Discuss Howard Gardner and his Multiple Intelligences Theory. • Define the eight intelligences in the theory.
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From page 51... ...
Training and Certification Program Plan 51 • Identify considerations for teaching diverse groups of learners. • Identify ways to create a learning environment accommodating differentiated instruction.
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From page 52... ...
52 A National Training and Certification Program for Transit Vehicle Maintenance Instructors better presentations using instructional material; use supplemental material to assist in meeting organizational needs; construct a participant training aid for their learners; and integrate safety aspects into their material development. Understanding that good instructional material may have been developed by others, the course will also include methods for locating and incorporating those materials.
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From page 53... ...
Training and Certification Program Plan 53 become learning managers or serve as learning leaders in their agencies. Thus, the last phase of courses relates not only to advanced instructional practices related to the classroom and OJT environment, but also addresses competencies related to the larger field of instruction and related program development which a nationally certified vehicle maintenance instructor should know.
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From page 54... ...
54 A National Training and Certification Program for Transit Vehicle Maintenance Instructors plan for a demonstration of acquired skills and knowledge reflective of all stated learning objectives. Recommended course hours are four to eight.
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From page 55... ...
Training and Certification Program Plan 55 Core Competencies Learning Objectives Training Delivery Mentoring and Coaching • Demonstrate, narrate and clearly explain the purpose of each maintenance task as it is performed • Reinforce important safety considerations for performance of each task • Utilize agency SOPs, methods, and schedules through mentoring • Observe and assess trainee's hands-on performance • Use manual during training and encourage trainee's use of manufacturer documentation, SOP's or other material • Develop key instructional questions to facilitate learning through a demonstration (e.g., What should you do next? Why is that next?
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From page 56... ...
56 A National Training and Certification Program for Transit Vehicle Maintenance Instructors Core Competencies Learning Objectives Instructional Design Lesson Plan Design • Identify Gagne's Nine Events of Instruction • Identify and write goals and behavioral objectives for a lesson o Identify goals for a lesson plan o Identify parts of a learning objective o Describe Bloom's taxonomy in the context of lesson plan design o Determine behavioral objectives o Write behavioral objectives for a lesson plan • Define differentiated instruction and benefits o Identify considerations for teaching diverse groups of learners o Identify ways to create a learning environment accommodating differentiated instruction o Identify techniques that work best with each type of learner • Describe various learning models and instructional methods • Identify and use resources/methods taught in previous lessons to select methods and plan lesson • Identify five different ways maintenance technicians learn Assessment and Process Analysis • Identify appropriate and effective assessment methods o Identify best practices for questioning: oral and written o Describe and apply active listening and reflective questioning techniques for real-time assessment purposes o Develop a written assessment • Utilize assessment to enhance and adjust instruction • Identify comprehensive reflective learning and self-assessment reflective practices for learning purposes Instructional Material Development • Account for safety principles in developing all material • Describe how projected media can enhance or detract from a presentation • Integrate balance, clarity, and simplicity while creating presentations and OJT activities • Develop and use effective training aides (transit-specific material) • Identify supplemental material (from news, industry, OEMs, etc.)
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From page 57... ...
Training and Certification Program Plan 57 Course Design, Delivery Methods, Time Limits and Recertification Course Design While the courses are thematically grouped, the Project Team is recommending that participants should have the flexibility to take these courses by the groupings as indicated or à la carte in the order of their choice or need for certain skill development. For the Mentoring and Coaching certificate, the process is straightforward in that there is only one course to take.
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From page 58... ...
58 A National Training and Certification Program for Transit Vehicle Maintenance Instructors It is essential that all courses be developed in such a way that candidate instructors go back to their agencies with the ability to deliver a blend of instructor and participant-led learning such that the student is actively engaged in the learning process to the greatest extent possible. As supported by the best practices research, training courses must dynamically involve students if they are to be effective, especially if transit maintenance hopes to attract younger workers accustomed to computers and interactive video games.
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From page 59... ...
Training and Certification Program Plan 59 the program. Instructors should be given as much time as needed to complete the program and achieve certification.
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From page 60... ...
60 A National Training and Certification Program for Transit Vehicle Maintenance Instructors be a required medium for demonstrative assessments in order to reduce travel costs and time needed to conduct those types of assessments. Each summative course assessment, as completed and developed by the certificate candidate, should then get applied to their final portfolio for review by the SME Evaluation team.
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From page 61... ...
Training and Certification Program Plan 61 National Capstone Project Requirements Upon conclusion of the program, the participant should complete a capstone project. The capstone project requirements for certification should involve three comprehensive elements all relating to each course in the program.
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From page 62... ...
62 A National Training and Certification Program for Transit Vehicle Maintenance Instructors Course Substitution Process and Examples of Alternative Courses This section provides a preliminary listing of possible alternative courses and describes the conditions under which candidates seeking national instructor certification can apply these courses. The intent is to allow those candidates who have already received instruction that meets certain conditions to achieve certification, thereby avoiding duplication and saving time.
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From page 63... ...
Training and Certification Program Plan 63 and instructional designers will make these determinations under program management guidance. Examples of Alternative Courses As stated above, alternative courses will be selected and approved through a formal process developed by the AO.
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From page 64... ...
64 A National Training and Certification Program for Transit Vehicle Maintenance Instructors for technical instructors. The course provides instructors with tools to more effectively engage an audience, create individual and group discussion, and structure classroom setup more conducive to individual participation.
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From page 65... ...
Training and Certification Program Plan 65 Certification A national certification will be granted to vehicle maintenance instructor participants that successfully complete all 11 courses outlined in the competency model or approved substitute courses, as well as the completed and approved final capstone project. The certification provides tangible proof that instructors have demonstrated they are qualified to perform their jobs, and provides recognition for their knowledge and abilities.
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