Practices for Establishing ADA Paratransit Eligibility Assessment Facilities (2015) / Chapter Skim
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Pages 24-53
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25 provided as Figure 2. This plan shows the lobby and administrative office area, and includes a waiting area (A)
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26 long (2,640 ft)
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29 FIGURE 5 DTS indoor (back-up) assessment route.
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30 Process Statistics and Outcomes DTS reported that its contractor conducts 4,629 interviews each year. A total of 4,348 functional assessments are performed each year.
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31 the ADA paratransit service. Because ACCESS is located close to reliable fixed-route transit and with ample nearby parking, about half of all applicants use transit or arrive by car.
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33 determinations, and send out determination letters. ACCESS contracts with Easter Seals of Western Pennsylvania for the service of two PTs, who work at the ACCESS offices and perform physical functional assessments.
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34 Decision-Making Process ACCESS was one of a handful of transit agencies that used in-person functional assessments to determine eligibility for paratransit services before the passage of the ADA. A simple test of whether riders could board and exit inaccessible buses using stairs was used.
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35 categories of ADA paratransit eligibility were developed as part of the ADA paratransit planning process in 1991. The process included extensive outreach, public workshops, discussions with ACCESS's consumer advisory committee, and a public hearing.
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36 supported thorough eligibility determinations they would attempt to continue to serve the entire county and preserve ADA paratransit fares similar to fixed-route fares. The agencies have been able to keep this agreement.
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37 nations for the size of the population is because state lottery funding pays for paratransit service for seniors, which greatly reduces the number of seniors who request ADA paratransit eligibility. ACCESS finds 48.8% of all applicants to be unconditionally eligible, 28.6% to be conditionally eligible, 9.2% to be eligible for temporary service, and 13.4% to not be eligible.
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38 Two TriMet administrative staff (accessible transportation program assistants) review the application forms once they are received.
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TriMet Transit Mobility Center Administra
ve Offices (Eligibility) Mobility Device Evals Main Entrance Eligibility Administra
on (A)
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40 of applicants)
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Full ½ mile route Alternave route (A)
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43 several points in case the assessment needs to be terminated. There are also benches where applicants can rest along the way.
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44 TriMet indicated that they have been surprised by the number of service providers, caregivers, and others who accompany applicants to the interviews and assessments. The in-person process has proven to be an excellent opportunity to educate riders and the broader support community about ADA paratransit service -- what it is and what it is not.
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45 assessment (F) , a file storage area (G)
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46 • At the top of the ramp is the start of a simulated street crossing with traffic controls. The applicant activates the pedestrian crossing signal, waits for the light to change, and crosses the street.
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47 If the EA still has questions about endurance and maximum walking distance, the applicant is requested to walk certain portions of the course again. Additional routes have been measured to simulate walks of up to 0.5 mile (2,640 ft)
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48 the assessment course is not used and the EA proceeds directly to an interview. The course is also not used for applicants with significant and uncontrolled seizure disorders or psychiatric disabilities.
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49 In terms of lessons learned, the following two things were mentioned: • Two waiting areas -- one for arriving applicants and one for applicants waiting for return rides -- would be helpful. With only one waiting area, there can be significant interaction between those who have just completed the process and those waiting for interviews and assessments.
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Curb/ Curb Ramp FACTS Wayfinding Poster Area (A)
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51 this might include the FACTS test. Part of the FACTS test is conducted in the interview room and part -- the wayfinding exercise -- is conducted in the space marked (D)
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52 the temperature is above 105°F. The outdoor route is shown in Figure 21 and includes the following: • Exiting the building and navigating an uncontrolled crossing of N
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54 contract for eligibility transportation. The local paratransit service, which requires transfers between communities, is not used.
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