Alternative IT Delivery Methods and Best Practices for Small Airports (2015) / Chapter Skim
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Pages 12-24
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From page 12... ...
12 Recent IT Trends and Importance of Collaboration The most recent Airport IT Trends Survey 2013 -- commissioned by SITA in partnership with Airline Business magazine and Airports Council International (ACI) -- revealed that IT spending had been cautious in 2012, but the outlook for 2013 indicated expectations for greater levels of IT investment.
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From page 13... ...
Delivery Methods and Practices of Small Airport IT 13 Strategic Technology Alignment Strategic Technology Alignment is the basis for moving from IT Maturity Level 1 to Level 2, as it provides the needed linkage of the IT program to the objectives of the airport business units. In small airports, this becomes necessary when stakeholder needs dictate a level of accountability for IT service and support.
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14 Alternative IT Delivery Methods and Best Practices for Small Airports airport staff, contracted resources, or resources shared with another entity, such as another city department. Project delivery is often executed with a combination of resources including airport staff, contracted vendors, and consultants.
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Delivery Methods and Practices of Small Airport IT 15 Delivery Methods Benefits Risks Cost Considerations Airport Staff Resources Reduced capital costs Reduced support costs May not have specific expertise May not be able to get staff positions allocated Operating budget Long-term commitment Cost factors: Salary or hourly rate Benefits Supplies/equipment Office space Telecommunications Management Human resources support Contracted Resources: General IT Services Firm Reduced time requirement Legally bound to performance Definable level of service May not have specific expertise Procurement requirements May not have control over time/availability Operating or capital budget Short-term commitment Cost factors: Fixed fee or hourly rate Contingency markup Supplies/equipment Office space Telecommunications Management Legal support Procurement support Contracted Resources: Specific IT Product or Service Vendor Reduced time requirement Specific expertise Legally bound to performance Definable level of service Expensive Procurement requirements May not have control over time/availability Operating or capital budget Short-term commitment Cost factors: Fixed fee or hourly rate Travel expenses Contingency markup Supplies/equipment Office space Telecommunications Management Legal support Procurement support Contracted Resources: Consulting Firm Reduced time requirement Specific expertise Legally bound to performance Definable level of service Expensive Procurement requirements May not have control over time/availability Operating or capital budget Short-term commitment Cost factors: o Fixed fee or hourly rate o Travel expenses o Contingency markup o Supplies/equipment o Office space o Telecommunications o Management o Legal support o o o o o o o o o o o o o o o o o o o o o o o o o Procurement support Shared Resources Reduced capital costs Reduced support costs May have limited control over functionality May not have specific expertise Potential for divergent interests May not have control over time/availability Operating or capital budget Short-term commitment Cost factors: o Salary or hourly rate o Benefits o Supplies/equipment o Office space o Telecommunications o Management time Table 5. Delivery methods -- human resources -- benefits, risks, and cost considerations.
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From page 16... ...
16 Alternative IT Delivery Methods and Best Practices for Small Airports Alignment with IT Maturity Level Table 6 identifies the level of IT maturity at which each of the various IT human resource functions and activities typically becomes relevant. In other words, it shows (by the way of "X")
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Delivery Methods and Practices of Small Airport IT 17 Each of the IT delivery methods associated with applications and systems is described in the following section. Summary evaluations of each IT delivery method according to (1)
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18 Alternative IT Delivery Methods and Best Practices for Small Airports expenditure models. The service provider owns, maintains, updates, and replaces the software and hardware as needed.
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Delivery Methods and Practices of Small Airport IT 19 IT Delivery Methods Benefits Risks Cost Considerations* Purchase off the Shelf Hosting options (onsite/offsite)
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20 Alternative IT Delivery Methods and Best Practices for Small Airports Delivery Methods Scalability* Integration*
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Delivery Methods and Practices of Small Airport IT 21 Le v el 0 : Su rv iv al Le v el 1 : A w a re n es s Le v el 2 : C o m m itt ed Le v el 3 : Pr o a ct iv e Le v el 4 : Se rv ic e A lig ne d Le ve l 5 : Bu sin es s Pa rt ne rs hi p Applications/Systems Office Productivity Desktop Computing X X X X X X Mobile Computing X X X Cloud Computing X X X Enterprise Systems Financial, Human Resource, and Lease Management Systems X X X X X Parking Revenue and Control System X X X X X Point-of-Sales System X X X X X Asset and Computerized Maintenance Management Systems X X X Geographic Information System X X X Electronic Document/Content Management System X X X Airport Special Systems Electronic Visual Information Display System/Flight Information Display System/Dynamic Signage X X X X Airport Operational Database and Data Warehousing X X X Common Use Systems X X X Local Departure Control System X X X Passenger Self-Service X X X Passenger Self-Tagging X X X Off-Airport Check-in and Bag Drop X X X Automated Baggage Processing X X X Gate Information Display Systems X X X Resource Management Systems X X X Building Technology/Facility Systems Building Management Systems X X X Visual Docking Guidance Systems X X X Automated Vehicle Identification X X X Digital Wayfinding Signage X X X Safety and Security Systems Access Control Systems X X X X X X Closed-Circuit Television System X X X X X X Lightning Detection Systems X X X X X X Visual Paging X X X Incident Management Systems X X X Video Analytics X X X Integrated Security Systems X X X Table 9. Applications/systems and IT maturity levels.
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22 Alternative IT Delivery Methods and Best Practices for Small Airports would not have a GIS, for example, but research has found that generally Level 1 airports do not. More detailed discussion on each of these applications/systems is provided in Appendix C
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Delivery Methods and Practices of Small Airport IT 23 Delivery Methods Benefits Risks Cost Considerations* Purchase Hosting options (onsite/offsite)
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24 Alternative IT Delivery Methods and Best Practices for Small Airports Le v el 0 : Su rv iv al Le v el 1 : A w a re n es s Le v el 2 : C o m m itt ed Le v el 3 : Pr o a ct iv e Le v el 4 : Se rv ic e A lig ne d Le ve l 5 : Bu sin es s Pa rt ne rs hi p Infrastructure Infrastructure Convergence and Network Systems/Services Converged Physical IT Infrastructure X X X X Common Network Equipment X X X X Infrastructure as a Service X X X Cable Management and Intelligent Patching Systems X X X Network Management Systems X X X Wireless Systems/Services Private Mobile Radio Systems X X X X X X Wireless Local Area Network X X X X X X Distributed Antenna Systems X X X Location Awareness X X X Radio Frequency Identification (RFID) X X X Table 12.
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