Alternative IT Delivery Methods and Best Practices for Small Airports (2015) / Chapter Skim
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Pages 28-38
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From page 28... ...
28 28 Overview 28 IT Strategic Planning 33 Strategic Alignment Example 37 IT Master Planning 38 Reference Overview In order to effectively align the technology program with the airport manager's mission, vision, values, and objectives, the user must take a strategic approach to understand the current business objectives, the basis for changes in the environment and the specific needs of the stakeholders. This appendix presents a methodology for systematically defining an overall IT strategy and laying out a long-term plan for project implementation.
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Strategic Technology Alignment 29 The following methodology for determining the baseline IT strategy requirements is based on ISACA's COBIT 5 Framework for the Governance and Management of Enterprise IT (ISACA 2012) because its focus is most directly in line with the intent of this Guidance.
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30 Alternative IT Delivery Methods and Best Practices for Small Airports SN25 Understanding of IT operational and project budget requirements SN26 Understanding of the balance between IT support/maintenance and value creation SN27 Sufficient IT resources and infrastructure available to meet required strategic objectives SN28 Timely IT decisions SN29 Transparency for the total IT effort and investment SN30 IT support for enterprise regulation and service-level compliance SN31 Understanding of IT regulation requirements compliance Airport Goals Once the stakeholder needs have been defined, the relevant airport goals (AGs) which satisfy these needs will be revealed.
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From page 31... ...
Strategic Technology Alignment 31 ITG03 Commitment of executive management for making IT-related decisions ITG04 Managed IT-related business risk ITG05 Realized benefits from IT-enabled investments and service portfolio ITG06 Transparency of IT costs, benefits, and risk Customer ITG07 Delivery of IT services in line with business requirements ITG08 Adequate use of applications, information, and technology solutions Internal ITG09 IT agility ITG10 Security of information, processing infrastructure, and applications ITG11 Optimization of IT assets, resources, and capabilities ITG12 Enablement and support of business processes by integrating applications and technology into business processes ITG13 Delivery of projects delivering benefits on time and on budget and meeting require- ments and quality standards ITG14 Availability of reliable and useful information for decision making ITG15 IT compliance with internal policies Development ITG16 Competent and motivated business and IT personnel ITG17 Knowledge, expertise, and initiatives for business innovation Table A2 depicts the correlation of airport goals to IT goals. Templates for self-evaluation are provided in Appendix E: Strategic Planning and Business Case Development Guide.
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From page 32... ...
32 Alternative IT Delivery Methods and Best Practices for Small Airports Enabling Processes Once the IT-related goals have been defined, the enabling processes that support them emerge and should be assessed. The defined primary and secondary enabling processes provide the foundation on which a fully aligned IT strategy can be created.
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From page 33... ...
Strategic Technology Alignment 33 BAI03 Manage solutions identification and build BAI04 Manage availability and capacity BAI05 Manage organizational change enablement BAI06 Manage changes BAI07 Manage change acceptance and transitioning BAI08 Manage knowledge BAI09 Manage assets BAI10 Manage configuration Deliver, Service, and Support (DSS) DSS01 Manage operations DSS02 Manage service requests and incidents DSS03 Manage problems DSS04 Manage continuity DSS05 Manage security services DSS06 Manage business process controls Monitor, Evaluate, and Assess (MEA)
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34 Alternative IT Delivery Methods and Best Practices for Small Airports BAI 01 BAI 02 BAI 03 BAI 04 BAI 05 BAI 06 BAI 07 BAI 08 BAI 09 BAI 10 DSS 01 DSS 02 DSS 03 DSS 04 DSS 05 DSS 06 MEA 01 MEA 02 MEA 03 ITG01 P P S S S S S S ITG02 S S P S S S P S S P P ITG03 S S S S S ITG04 P S S S P S S S P P P P P P P P P ITG05 P S S S S S S S S S S S S ITG06 S P S S S ITG07 S P P P S P S S S P P P P S P P S S ITG08 S S S S P S P S S S S S S S S S S ITG09 S S S S S P S S S S S S ITG10 S P S S S S S S P S S S S ITG11 S S S P S S S P P P P S S S P ITG12 P S S S P S S S S ITG13 P S S S P S S S ITG14 S S P S S S S P S S P P S S S S ITG15 S S S S S S S S S S P P S ITG16 S S S S S S ITG17 S S S S P S S P S S S S S S S S Source: ISACA (2012)
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From page 35... ...
Strategic Technology Alignment 35 Managed IT-related business risk Evaluate, Direct, and Monitor Ensure risk optimization Align, Plan, and Organize Manage suppliers Manage risk Manage security Build, Acquire, and Implement Monitor programs and projects Manage changes Deliver, Service, and Support DSS01 - DSS06 Manage operations Manage service requests and incidents Manage problems Manage continuity Manage security services Manage business process controls Monitor, Evaluate, and Assess Monitor, evaluate, and assess performance and conformance Monitor, evaluate, and assess the system of internal control Monitor, evaluate, and assess compliance with external requirements Primary IT Goal #1 Enabling Process Category Primary Enabling Processes Figure A3. Strategic alignment example -- primary enabling processes for first primary IT goal.
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From page 36... ...
36 Alternative IT Delivery Methods and Best Practices for Small Airports Managed IT-related business risk Evaluate, Direct, and Monitor Ensure governance framework setting and maintenance Ensure resource optimization Align, Plan, and Organize Manage the IT management framework Manage strategy APO 3-9, 11 Manage enterprise architecture Manage innovation Manage portfolio Manage budget and costs Manage human resources Manage relationships Manage service agreements Manage quality Build, Acquire, and Implement Manage requirements definition Manage solutions identification and build Manage availability and capacity Manage change acceptance and transitioning Manage assets Manage configuration Primary IT Goal #1 Enabling Process Category Secondary Enabling Processes Figure A4. Strategic alignment example -- secondary enabling processes for first primary IT goal.
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From page 37... ...
Strategic Technology Alignment 37 evaluating just one of these goals, "maintain business service continuity and availability" reveals three primary IT goals and three secondary IT goals. Each IT goal is then broken down into enabling processes.
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From page 38... ...
38 Alternative IT Delivery Methods and Best Practices for Small Airports • Airport executives or senior managers who are reluctant to engage with IT, or a lack of committed and satisfied sponsors for IT • Complex IT operating models In addition, changes in the internal or external environment may present issues that necessitate and justify new IT initiatives. Examples include the following: • Changes in airport leadership • Airport-wide projects • Marketing strategies • Changes in regulatory compliance requirements • Airline mergers • Economic downturn • Technology advancements • Consultant assessments or studies • Changes in IT vendor or provider business models In order to turn specific instigating issues into implementable initiatives, a valid business case must be developed for each.
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